Workforce Singapore Agency (WSG) Associate 3 (IT Business Analyst) Traineeship [GRIT@GOV]

[What the role is]

The trainee will support the team in the following :

[What you will be working on]

The trainee will support the team in the following :

• Production Support for WSG owned and subscribed systems
• Oversee IT vendor performance management and contract deliverables while monitoring budget utilisation and expenditure tracking
• Monitor and resolve system issues, defects, and incidents according to agreed service levels to maintain application stability
• Support application lifecycle management and develop improved incident handling procedures to enhance service delivery
• Ensure digital solutions comply with government IT policies, security frameworks, and architectural standards
• Maintain application security through patch management, user access reviews, and implementation of security controls
• Coordinate IT security assessments, audits, and remediation activities with relevant stakeholders
• Provide escalation support for complex IT issues and maintain operational metrics and performance reports
• Manage system changes and ensure adherence to project management standards and operational procedures
• Handle administrative support for IT operations including documentation, reporting, and meeting coordination
• [What we are looking for]

Knowledge/Skills

• Foundational understanding of IT systems, business processes, and data analysis gained through academic study or internships
• Knowledge of project management principles, with willingness to learn government-specific frameworks
• General understanding of public sector operations and compliance requirements, with particular value placed on candidates who have working experience in government agencies (Ministry or Statutory Board)
• Proficiency in creating reports, presentations, and maintaining records using standard office applications

Abilities/Aptitudes

• Strong interpersonal skills to work effectively with internal teams, external partners, and stakeholders, with ability to build productive working relationships and manage partnerships
• Self-motivated with a "can-do" spirit, able to work autonomously whilst contributing effectively as part of a team environment
• Curious mindset that is open to exploring different ideas and solutions, combined with tenacious approach to identifying, analysing, and resolving challenges in a timely manner
• Highly adaptable to ambiguous situations and changing requirements, with proactive approach to addressing new challenges and managing project deliverables confidently
• Demonstrates strong learning agility, attention to detail, and receptiveness to feedback in a dynamic government IT environment