Workforce Singapore Agency (WSG) Associate 2 (IT Business Analyst) Traineeship [GRIT@GOV]

[What the role is]

The trainee will support the team in the following :

[What you will be working on]

• Assist in Business Analysis activities for:
• (a) Workforce Development Grant (WDG) integration into CommonShop
• (b) Program Discovery and Referral system development (Phased delivery from September 2026 onwards)
• Perform business analysis for WDG integration into CommonShop platform, ensuring alignment with existing grant frameworks and future requirements
• Design and validate the Program Discovery feature to help businesses find relevant training programmes and grants effectively
• Develop the end-to-end user journey for the Referral system, facilitating seamless connections between businesses, training providers, and grant administrators
• Map grant processing workflows and identify opportunities for automation and process optimisation
• Collaborate with multiple stakeholders to ensure successful integration with CommonShop and other government systems

[What we are looking for]

Knowledge/Skills

• Foundational understanding of IT systems, business processes,

business analysis techniques, workflow mapping, and process optimisation gained through academic study or internships

• Basic knowledge of system integration principles, user journey design, and platform development processes, with willingness to learn government-specific frameworks
• General understanding of public sector operations and compliance requirements, with particular value placed on candidates who have working experience in government agencies (Ministry or Statutory Board)
• Proficiency in creating process maps, user journey documentation, and business requirements using standard analytical and office applications

Abilities/Aptitudes

• Strong interpersonal skills to work effectively with internal teams, external partners, and stakeholders, with ability to build productive working relationships and manage partnerships
• Strong logical reasoning skills to map complex workflows, identify process improvement opportunities, and understand system integration requirements
• Curious mindset focused on understanding user needs and designing intuitive solutions, with tenacious approach to validating requirements and optimising user experiences
• Highly adaptable to changing requirements in phased delivery environments, with proactive approach to managing multiple workstreams and integration challenges
• Demonstrates strong learning agility, attention to detail in requirements gathering, and receptiveness to feedback in a dynamic government technology environment