Infrastructure & Operations Lead

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

• IT Operations and Infrastructure:
• Vendor and Partner Management:
• Manage the delivery of regional IT infrastructure, ensuring availability, integrity, and performance meet business needs.
• Monitor IT systems to assess cost and productivity levels, providing recommendations for improvements.
• Help troubleshoot hardware and software issues related to IT infrastructure.
• Define and document IT infrastructure design and operational processes.
• Act as point of contact for Japan Operation and Infrastructure
• Manage relationships of managed service providers, ensuring vendors meet performance expectations.
• Monitor and evaluate vendor performance regularly, driving continuous improvement and holding partners accountable for quality, cost, and delivery outcomes.
• Work with global teams on contract negotiations and renewals, ensuring alignment with business goals.
• Build relationship with local internal/external stakeholders

Demand Management:

• Collaborate with business stakeholders to anticipate and manage demand for IT services in the region.
• Ensure IT services are scaled effectively to meet evolving business requirements and prioritize demand in alignment with business needs.
• Handle new demand

Data-Driven Continuous Improvement:

• Leverage performance metrics and data to identify areas for service improvement, ensuring services are continuously optimized to meet business needs.
• Use data to drive decision-making and implement initiatives that improve efficiency, reduce costs, and enhance customer satisfaction.

Team Leadership And Development:

• Oversee daily activities and planning, delegating effectively while providing focus and guidance.
• Coordinate and lead the externals who supports I/O function for Japan.

Strategic Collaboration:

• Contribute to the development of IT infrastructure and operations (I&O) strategy in collaboration with the regional director,global I&O teams and local business and IT
• Review regional IT needs and coordinate with local stakeholders and Corporate IT to secure approvals and implement infrastructure programs.
• Analyze business requirements by partnering with key stakeholders to develop tailored IT solutions.
• Work closely with Japan IT and business to ensure network deliverables meets local specifications.

Project Management:

• Lead and participate in IT projects, including the design and deployment of new systems and services.
• Conduct project studies, plan regional IT initiatives, and ensure timely delivery of IT products for development efforts.
• Work closely with Corporate IT to implement corporate IT strategies and directives.

Stakeholder Engagement:

• Build strong relationships with local teams, ensuring prompt support and addressing concerns effectively.
• Communicate IT updates, initiatives, and changes to local stakeholders to ensure alignment with organizational objectives.

Policy.Standards And Security:

• Develop and implement quality standards, policies, and procedures for IT activities in line with Corporate IT policies.
• Contribute to defining and designing corporate IT infrastructure strategies and processes.
• Incident and Risk Management:
• Handle local IT incidents and service requests, escalating issues to the global team when required.
• Identify and mitigate IT risks, ensuring robust business continuity.
• Handle the I&O related security topics with regional security team and local stakeholders

Other Duties:

• Perform additional duties, functions, or services consistent with vocational ability, as required from time to time

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.