Manager Product Technical Support, EMEA

Are you passionate about technical excellence, customer satisfaction, and building high-performing teams? Johnson Controls is seeking a dedicated and skilled Manager for Product Technical Support, EMEA.

Join us as the leader of our expert team supporting sales and field operations across EMEA, helping our customers achieve fast and effective solutions for all our products.

• What You Will Do
• As Manager of Product Technical Support, EMEA, you will take ownership of the Product Technical Support team, leading 6-8 highly engaged office-based support specialists.

You will ensure that customer requests are handled efficiently via Teams, email, and phone, with a focus on delivering outstanding technical support for all products sold in EMEA.

You will join a collaborative, international organization committed to leadership development, offering extensive internal networks and resources to help grow your expertise.

Key Responsibilities:

• Lead, motivate, and develop your team, fostering technical skills and a positive working environment
• Champion a culture of fast, high-quality customer support and continuous improvement
• Personally take the lead on high-profile or complex cases, acting as project manager to ensure swift resolution
• Delegate and prioritize technical support actions, collaborating closely with Sales, Field Support, and EMEA stakeholders
• Drive operational efficiency through process standardization and ongoing engineering improvement projects
• Ensure all Technical Support communications are answered promptly and accurately by the team
• Coordinate regular meetings and training sessions, facilitating knowledge sharing and employee engagement
• Support management of change initiatives through effective communication

What We Look For:

• Technical background or degree (e.g., Mechanical Engineering)
• Experience in the refrigeration industry or a similar technical field
• Previous experience in a Technical Support & Warranty department
• Experience with SharePoint and SAP is an advantage (please mention this experience in your application)
• Demonstrated interest in team leadership; prior management experience is an advantage, but highly motivated candidates with a strong desire to lead are also encouraged to apply
• Fluent in Danish and English

What We Offer:

• Attractive salary package, optional benefits program, and health insurance
• 11% paid pension
• Employment in a growth company with a history dating back more than 130 years
• Be part of the green, energy-efficient cooling and heat pump industry
• In-house production
• Excellent canteen and exercise facilities
• Well-established employee associations and social events
• Flexible working hours
• Great opportunities for education and career development, including access to 5,000 e-learning programs
• Excellent maternity/paternity benefits

Does this sound like you?
Please submit your application via our website, as we continuously review incoming applications and will fill the position once we identify the right candidate. If you wish to learn more about the role, please contact Director Product Technical Support EMEA, Jesper Skadhauge, at jesper.skadhauge@jci.com. For questions regarding the recruitment process, please contact Talent Acquisition Partner, Christina Rundstrøm, at christina.rundstrom@jci.com. Please note that we do not accept applications via email; all applications must be submitted through our website.

Johnson Controls is a global organization spanning 2,000 locations worldwide. We are dedicated to creating a world that is safe, comfortable, and sustainable through innovative, intelligent, and integrated building solutions, technologies, and infrastructure.

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