IT Operations Analyst

IT Operations Analyst – Legal IT

As an IT Operations Analyst, you will report directly to the Senior Manager Delivery Lead for legal applications. Your responsibilities will include supporting the development and operational aspects related to our legal applications, including helping to ensure the availability, performance and reliability of these applications. This will involve collaboration with cross-functional teams to help gather user requirements, assess system capabilities, and provide recommendations for application enhancements. Additionally, you will coordinate with a global operations team to perform application developments, monitor system performance, conduct audits for data accuracy and compliance, and address any system issues that arise.

Job Description

• Actively engage in daily operational support and proactive maintenance to ensure the availability, performance, and reliability of our legal applications.
• Troubleshoot and help resolve system issues, working closely with vendors or internal IT teams to implement timely resolutions.
• Collaborate with cross-functional teams to assist with gathering user requirements, assess system capabilities, and provide recommendations for system enhancements or improvements.
• Ensure that IT systems and infrastructure are secure and compliant with relevant regulations and industry standards.
• Document and enforce system standards, procedures, and policies.
• Stay up to date on industry trends and best practices related to IT operations, as well as understanding and adapting to new technological developments.

To be successful in this role, the candidate should have excellent interpersonal and communication skills. They should be able to effectively engage and connect with others in a team setting or when interacting with our business users. The candidate should be comfortable initiating conversations, building rapport, and maintaining a positive and enthusiastic demeanor, even in challenging situations. This role is part of a broader team with exposure to many applications and technologies so an ability to learn quickly and utilize all resources available is essential.

Qualifications

• Bachelor's degree
• Experience with .Net or Angular framework and SQL
• Strong analytical, problem-solving, and communication skills
• Experience in incident management, change management, and release management
• Understanding of application development project lifecycle and methodologies used
• Ability to create visually appealing and engaging presentations
• Ability to foster collaboration, promote teamwork, and bridge gaps between different areas of the organization
• Ability to easily adapt to changing circumstances and embrace new challenges
• Comfortable with ambiguity, able to adjust priorities, and can quickly switch gears when needed
• Nice to have: Experience in Microsoft Power Platform