Deputy Manager- Customer Hold Senior Analyst

Who We Are?

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. 

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. 

Please visit and follow Johnson Controls LinkedIn for recent exciting activities.

• Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg
• Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all
• Career: The Power Behind Your Mission
• OpenBlue: This is How a Space Comes Alive

Job Description:

• Serve as the main point of contact for resolving customer holds.
• Review and analyze customer hold requests, ensuring a clear understanding of the issue and its impact on the customer.
• Collaborate with internal teams such as collections, sales, customer service, and operations to gather necessary information and resources to resolve customer holds promptly.
• Investigate and troubleshoot customer hold situations, identifying root causes and implementing preventive measures.
• Coordinate with cross-functional teams to ensure timely resolution of customer.
• Document and maintain accurate records of customer hold.
• Assist in training and mentoring team members involved in the process to effectively handle customer hold situations.
• Continuously seek out better ways of performing process & supports process improvement initiatives.

What we look for?

• Bachelor's degree in business administration, finance, or a related field (preferred).
• Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
• Excellent communication and interpersonal skills, with the ability to effectively interact with internal teams.
• Detail-oriented with exceptional organizational and documentation abilities.
• Ability to multitask and work well under pressure, managing multiple customers holds simultaneously.
• Demonstrated ability to adapt quickly to changing priorities and work in a fast-paced environment.
• MS-Office (MS Excel – advanced – tables, charts, formulas, pivot tables, MS Outlook, MS Powerpoint),
• B2/C1 level of English
• Willing to develop, learn

• Collaborative, Team Player,

• Proactive Attitude,

• Flexibility,

• Yellow Belt Certified and PMGB certified

• Leadership Fundamentals

• Previous experience with leading people
• LSA interview (Leadership skills assessment)

What We Offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands