Asset Manager Client Service, AVP

Who we are looking for

Outsource Client Service Manager, Assistant Vice President you will be expected to lead a small team responsible for ensuring high quality service delivery and will be responsible for client quality assurance and managing the KPI reporting process cycle.

• Responsible for client satisfaction for customer’s evaluation and feedbacks to keep/expand business.
• Responsible for client deliverables and service enhancement. Understand client needs and suggest improved service model.
• Provide Outsourcing Clients with the primary window for various queries/ requests such as new launches, fund closure, change requests, regulatory requirements, system capability, process improvements, as well as System Access requests and issues (e.g., MySS), issues and incidents by coordinating with the relevant internal stakeholders, and SMEs.
• Manage and run the KPI Service Review cycle including the relevant document preparation at all phases including oversight of multiple production teams.
• Support the Relationship Manager for his/her running Joint Steering Committee with Outsourcing Clients and Internal Global Client metrics and analysis and business development.
• Manage client expectations with identifying clients goal and needs.
• Responsible for customer’s escalation with dealing with team members and operation teams and provide solution. Demonstrate changes brought about to meet client requirement and satisfaction
• Co-work with GD operation teams and create frameworks to provide enhanced services to Outsourcing clients. Create strong relationship with operation teams including outside of Japan.
• Closely work with Sales and Relationship management about expanding current business and obtain new business to meet Sales and Relationship management budget.
• Responsible for Outsource client services related projects owned by both Japan and global.
• Demonstrate progress on leadership priorities: Develop Talent, Inspire Trust and Confidence and Encourage Professional Challenge

What you will be responsible for

State Street considers all disciplines when hiring for a job and seeks out candidates who demonstrate the following:

• Client service oriented person with excellent client service skills, ability to drive and influence discussions with clients and external parties.
• Excellent business understanding of Outsourcing business
• Ability to build a team that can deliver excellent client services
• Effective organizational, decision making, and communication skills
• Excellent analytical and interpersonal skills, verbal and written communication skills
• Experience in the financial services industry at least over 7 years.
• Support a culture of commitment, team work, productivity and hard work alongside diversity and work life balance.
• Business level Japanese and English language skills

Additional Requirements

• Team Worker with flexibility and adaptability to any environmental changes.
• Capability of working independently with timely escalation to / information sharing with/ consulting your line manager(s) and colleagues.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers