Manager, Account Management

Responsible for increasing client satisfaction, retention, and growth by efficiently delivering competitive services through a fully integrated organization staffed by knowledgeable, client-focused professionals. Maintains oversight of functions within Client Services which provides focused service from pre-sale consultation through initial post-sale client administration. Support in fostering strong, long-term partnerships with clients, consulting community and channel partners. Executes strategic and operational plan in support of business client service objectives and initiatives. Manages a team of professional employees and/or supervisors.

Responsibilities

• Lead and manage team effectiveness by identifying and resolving technical, operational, and personnel challenges across teams
• Assesses individual and team performance on a regular basis and provide candid and timely developmental feedback; monitors training plans and ensure training needs are met
• Develops, monitors and reviews performance reports and service performance trends for each account against the plan and recommends specific actions or remedies as necessary
• Establishes a clear vision aligned with company values; sets specific achievable objectives and action plans; motivates others to balance customer needs and business success
• Responsible for the quality and effectiveness of own team and related teams, identifying and resolving technical, operational and team problems
• Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals; builds a cohesive team that works well together
• Creates and maintains tools, job aids, and training materials to help employees in their efforts to resolve issues and improve their relationship with customers
• Drive innovation and growth by focusing on automation and/or process improvements that can positively impact resource capacity.
• Creates and maintains tools, job aids, and training materials to help employees in their efforts to resolve issues and improve their relationship with customers
• Other duties as assigned

Typical schedule for this position is Monday to Friday, from 8 am CT to 5 pm CT. 10%-15% travel nationwide.

Requirement: Experience as a direct manager, overseeing at least four or more direct reports.

Qualifications

• • 7-10 years of applicable experience
• • 3-5 years of direct supervisory experience
• • Bachelor's Degree in Business or related field

Skills & Abilities:

• • Excellent analytical skills with a proactive nature
• • Strong organization skills with a drive to meet deadlines.
• • An affinity for accuracy and efficiency
• • Proficiency in Microsoft Excel, Word (including mail merge) and Outlook
• • Strong verbal and written communication skills
• • An aptitude for prioritization and multi-tasking
• • Strong collaboration skills
• • A drive to learn and apply new concepts quickly.
• • Experience with Salesforce CRM preferred.