Medical Assistant I

• POSITION: Medical Assistant I, 7D 
• DEPARTMENT: Medical
• REPORTS TO: Medical Assistant Supervisor
• LOCATION: 2950 International Blvd., Oakland, CA
• WORK HOURS: Full Time, 40 hours per week, 100% FTE
• STATUS: Union, Non-Exempt

Position Summary

The Medical Assistant I (MA) is a key member of the medical care team who assists clinicians with providing high quality primary care. The MA assists in managing patient panels, daily flow and executes standing orders.

The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).

DUTIES & RESPONSIBILITIES
Primary MA Responsibilities
1. ‘Red Carpet’ members by greeting them in a courteous, respectful and timely manner.
2. Lead daily care team huddles, using information gathered during chart preparation.
3. Ensure members are roomed and discharged, and are kept aware of any timing and schedule changes.
4. Prepare exam room for member visits and procedures. Keep exam room stocked and free from expired products.
5. Admit patients and conduct an initial interview; record results into the patients’ electronic health record at point of care.
6. Follow approved standing orders based on patient history, presenting symptoms, agreements made with clinician during huddle, and according to Chronic Disease Prevention and Management (CDPM) standards of care.
7. Check pulse, temperature, blood pressure, weight, and height of patients. Record results into the patients’ electronic health record.
8. Assist providers with procedures as directed.
9. Assist in providing health education, as appropriate and as directed.
10. Perform blood tests, EKG's, visual acuity, urine and hearing tests; record results into the members’ electronic health record.
11. Administer injections to pediatric and adult members; record results into the members’ electronic health record.
12. Update patient demographics as reported by patient in the NextGen practice management system.

• 13. Data enter new members to immunization registry daily, and in a timely manner.
• 14. Collect member specimens for testing.
• 15. Assist provider with follow–up, as directed (i.e., outreach to patients, call labs for results, etc.)
• 16. Call No Show appointments to follow up and reschedule, if appropriate.
• 17. In preparation for scheduled patients, anticipate and procure relevant documents and data for the provider (i.e., consultation reports from specialists.)

General Duties & Responsibilities
1. Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
2. Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
3. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
4. Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
5. HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer.

• 6. Work well under pressure, meet multiple and often competing deadlines.
• 7. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
• 8. Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS
1. Must have high school diploma or its equivalent and certificate of completion from an accredited Medical Assistant training program.
2. Fluency in both English and Spanish, both written and verbal is required, per operational need.
3. Comfortable asking questions regarding sensitive health topics (e.g. sexual partners).
4. Computer literate; familiarity with Microsoft Word.
5. Superior customer service skills.
6. Ability to multi-task and must be self-motivated.
7. Vaccination Level 1: Must be able to provide TB, Physical, seasonal flu and proof of Vaccination immunity for Measles, Mumps, Rubella, Varicella, TDAP & Hepatitis B, prior to start date. If vaccination records are more than 10 years old, titers are required to confirm immunity.
8. BLS/CPR certification must be obtained prior to start date and kept current at all times.
9. Ability to bend, lift, carry up to 25lbs. with relative ease.

• DESIRED QUALIFICATIONS
• 1. Previous experience working as a Medical Assistant is strongly desired.
• 2. State Certified Medical Assistant, having received certification from an accredited Medical Assisting program.
• 3. Experience working in a community health setting is preferable
• 4. Experience working with an EHR (i.e., Next Gen or Epic).

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORKING CONDITIONS AND ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to both an inside/outside environment.

Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents—with a percentage of employee contribution for dependent medical premiums.

Note to Applicants: Please be advised a post job offer, pre-employment Physical, TB test and Vaccination Clearance are required as a condition of employment. Vaccination Levels: 0 – Limited - require only TB, Physical & Seasonal Flu; 1 – Full Panel with exposure of Blood Borne Pathogens – requires, Measles, Mumps, Rubella, TDAP, Varicella, Hepatitis B, TB, Physical & Season Flu; 2 – Full panel no exposure of Blood Borne Pathogens – requires Measles, Mumps, Rubella, TDAP, Varicella, TB, Physical & Seasonal Flu. Additionally, you may be asked to get a Department of Justice Fingerprinting and/or Federal, State, County criminal background check clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC.

EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors.
Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations.
Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.