Quality Assurance Administrative Assistant

West Star is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence.  We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel. 

What you can expect as a Quality Control Administrative Assistant for West Star at the Patterson Facility:

This position provides administrative support for the Quality Assurance department. It requires strong organization and attention to detail, intermediate to advanced knowledge of Word, Outlook, Excel, PowerPoint, Access and strong telephone skills. One of the main duties of this position will be reviewing work orders for completion, accuracy, and proper documentation. However, job duties may vary each day.

You will be ESSENTIAL to many FUNCTIONS including:

• Assist Quality Control (QC) Inspectors with aircraft return-to-service documentation, ensuring compliance with industry standards.
• Assist the Quality Assurance Inspectors with collecting, verifying and organizing all necessary documentation for completion of work order packages.
• Organize Maintenance documentation into an established standardized format for ease of review.
• Coordinate with QC Inspectors and Production Team Leaders to collect, verify, and organize all necessary documentation for work order packages and ensure proper completion, including printing collating, and organizing maintenance work cards from the customers’ tracking system.
• Preparefiles in the inspection “Q” drive with all necessary documentation before aircraft arrival, ensuring accurate records are maintained throughout the maintenance process.
• Send component letters to customers once landing gear teardown has been completed, providing details on repair status and project evaluation.
• Familiarization with and understanding of the Repair Station Quality Control Manual.
• Assist Aircraft Research Analyst with aircraft records research support as needed.
• Assist Technical Publications Controller with technical publications updates and distribution as needed
• Assist The Quality Assurance Inspectors with log entry creation and data entry as needed.
• Word processing and preparation of letters and other documents, as assigned.
• Effectively and clearly communicate (i.e., speak, write, read) in English.
• Perform and document detailed incoming and out-going inventory of customer records. This will require lifting boxes of records weighing up to 50 lbs.
• Additional duties as needed by the Manager of Quality Control.

Qualifications

What you’ll need to bring with you:

Your Education

A High school diploma or equivalent. A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.

Your Experience

Prior experience reviewing aircraft maintenance records preferred.

2+ years office administration experience.

Word processing, typing and 10 key by touch are required.

Your Initiative:

We’re looking for team players who are self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common. This person will need to have strong attention to detail, be well organized and able to prioritize workload efficiently.

Your Sense Of Responsibility:

Attend work every day as scheduled to include overtime and weekend assignments.

Able to travel, work weekends, overtime, and any shift as required.

Notify supervisor in advance of shift starting if unable to work.

Must have reliable transportation to get to work each and every day. 

Must perform all work in accordance with Federal Aviation Administration guidelines.

Follow all company and safety rules during performance of duties.

Maintain customer-oriented work habits.

Other Particulars:

Physical Requirements

Lift at least 50lbs.                                  

Routine walking, bending and sitting.

Sit at a desk and/or computer for extended intervals.

Walk short distances routinely.

Use a ladder as needed

Routine or repetitive physical motion with arms and hands.

Basic personal computer operations.

Mental Requirements

Understanding and implementation of regulations and guidelines.

Work with others in a professional manner.

Must be able to input and retrieve information from computers

Experience with Microsoft products especially Outlook, Word, and Excel spreadsheets

Work independently with minimal supervision

Working Conditions

Industrial Office Environment

Equipment Used

10 key calculator, FAX machine, telephone and photocopier.

Personal computer operating with Windows, Microsoft Word, Microsoft Excel, Outlook, PowerPoint and various other programs.

Ladder

Platform Carts

Hand Truck/Dollys

The list above includes the main items for this job position to be successful, but not limited to other things that might come about in time. The person applying for this position must understand that the objectives, responsibilities, and requirements could change for the better success for the company and the person. 

West Star Aviation is an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.