Digital Customer Success Manager with German

Associate Customer Success Manager

Location: Poland, Gdynia | Model: Hybrid (3 days per week in the office) | Position: Full-time | Language required: German

LSEG is seeking an associate Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients’ business goals. You will join a collaborative team passionate about delivering exceptional client experiences and driving innovation in financial technology.

About The Role

The associate Customer Success Manager is responsible for guiding clients through the adoption of LSEG’s financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. You will need strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients.

Key Responsibilities

• Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.
• Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.
• Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.
• Collaborate with Account Managers to support retention strategies and identify opportunities for growth.
• Maintain long-term relationships with customers in assigned portfolio.
• Leverage appropriate technology and resources to enhance overall customer experience (LSEG Academy, AI tools, Gainsight).

What We’re Looking For

• Solid understanding of financial services industry.
• Fluent English and at least advanced German
• Strong communication and problem-solving skills, with a background in client-facing roles.
• Bachelor’s degree or equivalent experience is required; industry certifications (e.g., CFA) are advantageous.
• Proficiency in MS Office suite; familiarity with Workspace, Salesforce, Gainsight is a plus.

Please note we use educational background as a guide, but we certainly will consider applications from all candidates who are able to demonstrate the skills necessary for the role.

YOUR PACKAGE WHEN JOINING GDYNIA TEAM:

• Bonus: bonus plan assigned to every position
• Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program
• Lunch card: meal allowance on personal lunch card provided monthly
• Healthcare: private medical care with Medicover, premium package fully covered by employer and life insurance with Generali
• Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available
• Reward and Recognition: additional awards and vouchers available for extra achievements
• Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
• Development: E-learning platforms access with a range of training and certified courses
• LSEG Products: availability to access to real-time economic data through our flagship Workspace platform
• Diversity: Inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs
• Charity: 2 additional days off for voluntary jobs
• Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia is less than 200m to PKM station and a walking distance to SKM station. Underground car park with 122 spaces for LSEG employees
• Activities: sport teams and social events to join e.g. weekly yoga classes in the office 
• Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children

We're proud to be recognised as a Great Place to Work ’24.

Learn more about life and purpose of our company directly from the Gdynia colleagues’ video: https://www.lseg.com/en/careers/where-we-work/gdynia-poland 

Follow us on Facebook, Carers at LSEG Gdynia

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.