IT Support Officer

About Us

At Rombola Family Farms, we’re not just about farming – we’re about crafting a sustainable future. Based in the heart of Australia's agricultural landscape, in Griffith, Rombola Family Farms is a forward-thinking business committed to producing the highest quality fruits, vegetables, and produce for local markets. Our intensive irrigated horticultural production located in Griffith (NSW), Bundaberg (QLD), Douglas-Daly (NT) and Mataranka (NT). Our passion for innovation and sustainability drives everything we do, from our cutting-edge farming techniques to our unwavering dedication to community and the environment.

We’re a family-run business, deeply rooted in values that span generations. As we expand, we’re looking for an IT Support Officer to join us on this exciting journey and play a pivotal role in the future of Rombola Family Farms team.

About The Role:

We are seeking a passionate and driven IT Support Officer to join our team and contribute to the maintenance and support of applications and network components, as well as the business-wide rollout of Dynamics 365. This role offers the opportunity to learn from our existing team and partners, becoming a subject matter expert and contributing to the success of our operations and the integration of innovative technologies.

As the IT Support Officer, you will be responsible for providing general IT support for applications, hardware, and the network. This includes liaising with appropriate third-party suppliers, maintaining master data in D365 and other support systems, and offering Level 1 support for Dynamics 365. You will actively participate in developing, testing, and implementing new projects, as well as researching and addressing ad-hoc requests.

Key Accountabilities Include:

• Provide general IT support for applications, hardware, and the network by Liaising with appropriate third-party suppliers for IT support and maintenance.(DNS, DHCP, TCP/IP, VLANS, etc)
• Offer Level 1 support for Dynamics 365, addressing user inquiries and issues.
• Actively participate in developing, testing, and implementing IT projects.
• Conduct testing as per inhouse test frameworks and environments to cover system assessment needs, performing both manual and automated testing in a range of environments.
• Create and maintain product verification and regression test documentation.
• Provide analysis and recommendations with a view to continuous improvement.
• Continuously improve training materials for Dynamics 365 and other systems.

To be successful in the role you will possess the following:

• Minimum 1 year experience in IT support and a formal qualification in Information Technology or related field.
• Existing skillsets or experience in any of the following areas would be looked upon favourably.
• Strong administrative and procedural skills
• Demonstrated ability to communicate effectively with a variety of stakeholders.
• Excellent attention to detail and proactive approach and committed to being a team player with excellent internal customer service skills.
• Flexibility in hours worked to achieve operational targets.
• A current driver’s licence.
• ERP systems
• Network configuration, routing, or management
• Testing toolset such as Devops.

In Return We Offer You:

• An attractive remuneration package based upon relevant qualifications and experience.
• A passionate and energetic team culture.
• Become a part of a progressive, vibrant business.

More Information:

More Information:

For more information, please email hr@rombolafamilyfarms.com.au. To learn more about working with us, we encourage you to visit our website http://www.rombolafamilyfarms.com.au