IT Support Analyst

HDI Global in Australia is represented by HDI Global SE, Australia and HDI Global Specialty SE – Australia. Both companies are headquartered in Sydney with Branch offices in Melbourne, Brisbane, Perth, Adelaide and New Zealand. Our team of local and empowered underwriting experts provide a commercial and flexible underwriting approach, allowing to consider innovative ideas across all lines of our general insurance business, distribution channels and markets.

HDI Global SE is Germany’s leading industrial insurer and has been servicing German and European companies in Australia and New Zealand since 1995. As an industrial lines insurer, HDI Global SE meets the needs of SMEs, industrial companies and corporate customers with insurance solutions that are specifically tailored to their requirements for Property, Construction, Liability, Accident & Health, Marine, Cyber and Motor Fleet risk. The company also has operations in more than 175 countries through foreign branch offices, subsidiary companies, and network partners.

HDI Global Specialty SE is wholly owned by HDI Global, being a strong and established player in the insurance market. By housing the specialty activities of the Talanx Group in HDI Global Specialty SE, we have created an excellent platform for putting together cross-business segment expertise and network reach.

Job Description

We are currently looking for a well organised and motivated individual to join our IT team based in our Sydney, Martin Place office. You will be provided with training and guidance to deliver IT support and assist with project work, whilst developing your IT knowledge to become an experienced member of the team. You should possess exceptional attention to detail and have the ability to communicate across all levels of the organisation of 260 people within Australia. If you are a motivated and ambitious individual looking to enhance your career in IT, this is an excellent opportunity to be part of our growing team.

Please note this is a 2 year, fixed-term position.

Duties will include (but not limited to):

• Providing a rapid and efficient resolution service to users in our APAC Region with Desktop technical issues by providing email, telephone and face to face technical support;
• Responding to requests for assistance by providing information to enable employees to resolve their problems;
• Managing tickets that are sent to Germany Home office on behalf of users;
• Escalating tickets when required;
• Supporting in the design, development, implementation and maintenance of IT systems and processes;
• Acting as an interface between suppliers/carriers/vendors and the organisation;
• Ensuring all hardware/software installations and routine upgrades are implemented according to Head Office guidelines;
• Managing IT requirements for all new starters including laptop builds and access requests;
• Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided;
• Fostering and implementing process improvement methodologies to continually enhance desktop support performance;
• Working on ad hoc IT projects as assigned by the IT Manager.

Skills And Experience:

• Ideally a minimum of 2 years’ experience in a desktop support role;
• Ability to converse with employees at all levels of the organisation;
• Good understanding of all aspects of the systems/software development life cycle;
• Technical knowledge of Windows 11, Microsoft Office 365, IT infrastructure and network concepts;
• Good ability to analyse, isolate and interpret business needs and develop appropriate technical solutions;
• Ability to manage multiple problems at once and prioritise issues;
• Good communication skills, both written and verbal;
• Comfortable working in a corporate environment.
• Ability to work independently.

Desirable:

• Completed Tertiary qualification in a relevant field.

Australian Citizenship or Permanent residency essential.

HDI offers a values-based dynamic working environment, a flexible approach to work, and a learning framework to support your continued development.

This is a great opportunity to pursue your career within an established international insurance company with scope for career development long term. We provide equal opportunity to all qualified individuals and believe that diversity and inclusion are critical to our future.

If you would like to become a member of the HDI team, please click on the apply now button.