Senior Director, Business Systems Analysis and Implementation Success

ADP is hiring a Senior Director, Business Systems Analysis and Implementation Success.

Are you passionate about driving client success and inspired by leading transformational initiatives that impact millions of people every day?

Are you looking to join a dynamic, inclusive leadership team with a culture of collaboration, innovation, and belonging? Well, this may be the role for you. 

As a Senior Director of Business Systems Analysis, you will shape the future of how ADP delivers implementation excellence.

You'll find exciting challenges, opportunities to grow your leadership impact, and the satisfaction of ensuring every client's success story begins with a flawless go-live experience. The pace is demanding, but the rewards—both professional and personal—are substantial.

Role Overview

In this senior leadership role, you will drive implementation excellence across ADP's client portfolio, ensuring every client goes live successfully with speed, quality, and confidence. You will lead cross-functional teams to identify, analyze, and eliminate barriers that could impact go-live success, while establishing strategic processes that scale implementation capabilities across the organization.

You will start your day reviewing implementation dashboards and leading strategic alignment meetings with key stakeholders. You'll spend your time analyzing complex business requirements, orchestrating solutions across multiple teams, and providing executive guidance to ensure seamless client transitions. You will be the escalation point for critical implementation challenges and the strategic voice that drives continuous improvement in our implementation methodology.

Key Responsibilities

Strategic Leadership & Vision

• Define and execute the strategic roadmap for implementation success, ensuring consistent "green light" go-lives across all client segments
• Lead enterprise-wide initiatives to optimize implementation speed and quality through process innovation and technology advancement
• Establish KPIs and success metrics that drive accountability and continuous improvement across implementation teams

Client Success & Stakeholder Management

• Serve as executive sponsor for high-risk or strategic implementations, ensuring C-suite level engagement and resolution
• Build and maintain relationships with key client executives during critical implementation phases
• Drive client advocacy programs that leverage successful implementations for business growth

Cross-Functional Leadership

• Lead and influence senior leaders across Product, Engineering, Sales, and Client Services to align on implementation priorities
• Guide resolution of complex, multi-system integration challenges that span organizational boundaries
• Champion change management initiatives that improve implementation outcomes and client satisfaction

Operational Excellence

• Oversee business systems analysis across implementation lifecycle, ensuring robust requirements gathering, gap analysis, and solution design
• Drive adoption of advanced analytics and AI-powered tools to predict and prevent implementation risks
• Establish governance frameworks that ensure consistent execution while maintaining flexibility for unique client needs

Qualifications

What You'Ll Need To Succeed

Leadership Experience

• 12+ years of progressive leadership experience in business systems analysis, implementation management, or related fields
• Proven track record of leading large-scale, complex implementations in enterprise software environments
• Experience managing senior-level stakeholders and driving consensus across diverse organizational functions

Strategic & Analytical Skills

• Deep expertise in business process analysis, system integration, and change management methodologies
• Advanced knowledge of enterprise software ecosystems, APIs, and data integration patterns

Executive Presence

• Exceptional communication and presentation skills with ability to influence at C-suite level
• Demonstrated ability to thrive in fast-paced, high-stakes environments while maintaining team morale and focus
• Strategic mindset with hands-on approach to problem-solving and team development

Like what you see? Apply now and lead what's next in implementation excellence!

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