Sr Implementation Project Manager

Main Tasks

This is a client facing, steering role, responsible for planning, monitoring and managing the delivery of projects to meet agreed deliverables, scheduled timeframes and allocated budgets. Project Leads must follow defined project methodology and manage client expectations throughout the lifecycle of the project.

As a member of the Project Lead team, the role includes the following main tasks:

• Ensures the successful implementation of projects by functional leading a team of implementation associates (all necessary roles) providing functional leadership and serving as primary, project level liaison for clients
• Manages the day-to-day operations of the country/countries project to ensure successful delivery of project scope, timelines and budget
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements, this includes project scheduling & cost control
• Management and document of Issue, Risk & Change Management, this includes managing project scope, assessing of Impact of requested changes, escalation point
• Leads inter-departmental coordination efforts required for specific project tasks
• Coordinates the transition of new clients from Sales to Implementation to Client Services
• Effectively communicates relevant project status updates to stakeholders (Internal and External).
• Facilitates communication with client stakeholders to identify needs and evaluate alternative business solutions with a focus on enhanced client relationships and satisfaction.
• Ensures a proper transition from implementation to service with the assigned Client Services representative.

Project Management Skills

• Project Manager for medium - to larger country projects for Mid-market and Up Market clients.
• Follows project management methodology, ensuring plans, actions logs, risks & issues are maintained real time and stored in the correct location.
• Manages and facilitates internal and external client meetings ensure clear communications and expectations set.

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve processes or services.
• Understands key business drivers; uses this understanding to accomplish own work.
• Understanding of the client business/industry.
• Knowledge of client contract, understanding delays, terminations and additional charges that are applicable.
• Ability to influence on decisions.
• Coaching/mentoring of PMs.
• Has knowledge of best practices and how own area integrated with others.
• Looks at the overall ADP service the client has purchased (e.g Payroll, Integration, Time) .
• Good communication skills to work with other BUs and Partners to work as 'One ADP'.
• Ability to communicate with stakeholders at all levels within ADP and Client business.
• Adheres to project management methodology and follows processes.
• Keeps up to date with key initiatives and system development.

Leadership

• Wide ability to manage and lead a remote team of people for the purposes of achieving project outcomes.
• Ensure project team follow the standard methodology and share regular updates with all relevant parties.
• Understanding cultural differences across the global teams and being sensitive to this.
• Act an SME for colleagues with less experience; Role model for other associates.
• Deal with the people issues to resolve them. Show what actions have been taken when escalating to management.
• Participation and management on stretch projects.
• Setting an example to show flexibility/consultative approach when dealing with issues.

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
• Continually shares improvements/suggestions to streamline the process internally and for clients.
• Leads and implement any lessons learnt for country projects to ensure continual improvement and enhancement of processes for clients/internal associates.
• To solve potential issues that may prevent the satisfactory and timely completion of the global implementation, if required.

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus.
• Provides clear and succinct overview of client issues and explains what is needed, including what had been done to date.
• Be able to establish trust and inspire other project/team members.
• Demonstrate empathy, active listening, conflict resolution and be able to influence at all levels.