Technical Lead: Communications Platforms

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who We Are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Technical Lead: Communications Platforms, you’ll be supporting the delivery of both strategic and technical solutions for our communications platforms across the player lifecycle, covering data-driven customer communication across push, email, SMS and other channels. This will help us excel at customer engagement, to stay ahead of the game.
 

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Extensive experience with Salesforce Marketing Cloud (Email Studio, Automation Studio, Mobile Studio).
• Strong understanding of other CRM platforms and communications ecosystems.
• Skilled in customer data management, segmentation, and targeting strategies.
• Proficient in SQL, AMPscript, JavaScript, and REST/SOAP APIs for configuration and integration.
• Proven ability to lead cross-functional projects and manage stakeholder relationships.
• Strategic thinker with the ability to translate business needs into technical solutions.
• Consistent delivery of high-quality work in fast-paced, dynamic environments.
• Effective communicator with experience training and upskilling users.
• Excellent attention to detail and ability to manage multiple projects concurrently.
• Strong interpersonal skills with the ability to explain complex concepts clearly.
• Collaborative team player focused on achieving shared goals.
• Results-driven with a continuous improvement mindset.
• Strong analytical and problem-solving skills, with the ability to turn data into actionable insigts.
• Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Experience with ESP migration and API/data feed integrations.
• Salesforce certifications (Marketing Cloud Consultant, Administrator, Developer).
• Familiarity with other CRM platforms (e.g., Bloomreach, Smartico, HubSpot, Dynamics 365).
• Knowledge of the iGaming industry and customer retention strategies.
• Understanding of gambling regulations and compliance requirements.
• Experience in segmentation, targeting, and journey mapping.
• Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These Competencies Are:

• Adaptability

• Ownership And Accountability

• Initiating Action

• Resilience

• Team Orientation

• Integrity

• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

• Free Daily Meal

• Free Massages On-Site

• Free On-Site Gym

• Group Life Cover

• Funeral Fund Benefit

• Financial Services Assistance

• Employee Assistance Programme

• Curro School Fees Benefit

• Income Continuation Benefit

• Leadership Training

• Referral Bonus

• Medical Aid Subsidy

• Free Sleep Coaching

• On-Site Barista

• Retirement Annuity Subsidy

• Team Builds

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

• It’s all about putting your experience first and ensuring honesty and fairness in all we do.
• Here, your growth is supported and your contributions valued.

Game On!

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!