Director, Technical Operations

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.   Further information is available at www.bgis.com

Summary

The Director, Technical Operations supports the client accounts in maintaining regulatory compliance, achieving technical operational excellence, and delivering cost savings through developing and implementing standard maintenance practices and programs and conducting regular operational assessments.  The Director, Technical Operations is responsible for developing and continuously optimizing preventative maintenance (PM) programs incorporating code compliance requirements, client contract requirements, and industry best practices.    The Director will act as the BGIS technical expert supporting root-cause analysis of technical failures, reviewing new products and providing recommendations, and leading the root-cause analysis of technical failures 

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.

Maintenance Initiatives

• Leads the development and implementation of new maintenance initiatives i.e. Building Operations Audits, Equipment Maintenance Manuals, Static Technician Standards and Predictive Maintenance Programs.
• Review equipment reliability performance across BGIS and identify opportunities for improvement in maintenance and operations programs and practices to drive improvement.
• Partner with account operations leaders and other relevant concerned parties to review, develop and refine facility maintenance programs along with related processes and technologies in order to achieve efficiency gains and ongoing operational excellence.
• Lead the Facility Operations Review Assessment (FORA) program including developing the annual assessment schedule, conducting the assessments, and driving resolution of any identified deficiencies.

Best Practices and Compliance

• Develops technical standards and solutions as required by the Technical Standards Committee, North America.
• Development, enhancement and optimization of Equipment Maintenance Job Plans ensuring adherence to current regulatory and compliance requirements.
• Stay current with industry best practices as well as developments in technology, products, and processes and evaluate opportunities for implementation with BGIS.

Training

• Develop and deliver technical training programs to account technician and FM teams.

Analysis

• Lead the root-cause analysis activities for significant technical failures including determining and implementing appropriate preventative measures.

Collaboration

• Participate in forums including Senior Operations Leaders meeting, Monthly Operations Leaders meetings, and FMO steering committee meetings to solicit feedback, communicate changes, and drive engagement between client account staff and the central support team.

Knowledge & Skills

Minimum Education:

• University/College graduation in Engineering or trades/professional certification (HVAC preferred) in related field or equivalent experience.

Job-Related Experience:

• Must have hands on experience with computerized maintenance management systems (CMMS).
• Strong organizational, prioritization, time management and multi-tasking skills.
• Strong written and verbal communication skills.
• Strong interpersonal skills and the ability to communicate and present information to tradesmen, management, client and external parties.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Knowledge of facility operations and maintenance management scheduling.
• Demonstrates working knowledge of regulatory and code requirements for related fields. 
• Experience indicates proven organizational skills with strong utilization of PC based systems.
• Strong proficiency in MS Office applications.
• Bilingual (English and French) would be considered an asset.
• Expert level knowledge and application of facility management best practices.
• Minimum of 10 years of relevant work experience in facility maintenance. 

Licenses And/Or Professional Accreditation:

• Membership in Plant Engineering & Maintenance Association of Canada (PEMAC).
• Certification as Maintenance Management Professional (MMP).
• P. Eng Designation preferred.
• Technical Designation (Trade License, CET, MMP, etc.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.