Delivery Lead – Atlassian Administrator

About the role – Permanent, full-time

As Delivery Lead – Atlassian Administrator, you will work closely with value streams and leaders to create an environment where teams can thrive. You will help navigate complexity, enable flexible ways of working, and ensure outcomes are delivered efficiently and effectively.

Your primary function will lead the evolution of our Atlassian toolset, combining technical expertise with coaching to empower teams to make the most of our platforms. This role blends hands-on administration with people-focused support, making you a key enabler of collaboration, quality, and continuous improvement across the organisation.

Your Responsibilities Include:

• Atlassian Suite Administration & Maintenance:
• Administration: Manage the full lifecycle of our Atlassian applications, including installation, upgrades, and patches. 
• Configuration: Design, configure, and maintain complex workflows, custom fields, screens, and permissions schemes in Jira to meet evolving business needs.
• User Management: Administer user accounts, groups, and permissions to ensure appropriate access and security across all Atlassian applications.
• Integrations: Integrate Atlassian products with other third-party applications (e.g., GitHub, Bitbucket, Slack, etc.) to create a seamless development and collaboration ecosystem.
• Tool Coaching & User Enablement:
• Training: Develop and deliver training sessions, workshops, and documentation for new and existing users on how to effectively use Atlassian tools. This includes creating user guides, best practice documents, and video tutorials.
• Coaching: Act as an internal coach and subject matter expert, providing guidance and support to project teams on how to leverage Atlassian tools to improve their workflows, collaboration, and project management processes.
• Best Practices: Champion Atlassian best practices and agile methodologies (e.g., Scrum, Kanban) within the organisation.
• Strategic & Collaborative Tasks:
• Requirements Gathering: Collaborate with stakeholders, product managers, and engineering teams to understand business requirements and translate them into technical solutions within the Atlassian suite.
• Process Improvement: Proactively identify opportunities for process improvements and automation within Atlassian workflows to enhance team efficiency and productivity.
• Vendor Management: Work with Atlassian and other third-party vendors to manage licenses, subscriptions, and support requests.
• Road mapping: Contribute to the strategic roadmap for our Atlassian platform, evaluating new features and apps to enhance our capabilities.

About You

Our ideal candidate brings a strong systems thinking approach and a natural drive for continuous improvement, always looking for ways to simplify, optimise, and enhance delivery. You are a confident communicator and skilled facilitator, able to engage effectively at all levels of the organisation. With a genuine commitment to collaboration, you value experimentation and learning, creating an environment where ideas are shared, teams feel supported, and collective success is achieved.

We Also Seek:

• Proven experience as an Atlassian Administrator, with deep knowledge of Jira Software, Jira Service Management, and Confluence.
• Strong understanding of agile methodologies (Scrum, Kanban) and how Atlassian tools support these frameworks.
• Experience in a coaching or training role, with the ability to design and deliver effective learning materials.
• Familiarity with scripting languages (e.g., Groovy, Python) for automation.
• Knowledge of SQL and database administration.
• Experience with source code management tools like Bitbucket or GitHub.
• Familiarity with DevOps practices and CI/CD pipelines.

Why you’ll love working with us: 

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:  

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank.  We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank. 

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states. 

With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now:

If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by Sunday 12th October 2025. 

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.