IT Specialist, L3 - Fanatics Collectibles

We are looking for a highly skilled and hands-on IT Specialist to be the first technology hire supporting our operations in Asia. This role will provide end-to-end technical support across the region — from frontline user support to advanced troubleshooting and infrastructure management.

This is a unique opportunity for an IT professional who thrives in a startup environment within a global organization — someone who is comfortable rolling up their sleeves, solving problems independently, and laying the foundation for IT services in Hong Kong, Japan, Korea, and Greater China. This is a full time role, in the designated office 5 days per week. 

Key Responsibilities

End-User & Technical Support:

• Serve as the first point of contact for IT issues across the North Asia region (onsite and remote).
• Provide all levels of support (L1–L3): resolving basic user issues, troubleshooting complex system problems, and escalating to global teams when necessary.
• Support laptops, mobile devices, conferencing systems, printers, and peripherals.

Infrastructure & Systems:

• Administer local networks, Wi-Fi, and VPNs, ensuring stable and secure connectivity.
• Manage Microsoft 365, Azure AD, Intune, and collaboration tools.
• Provide hands-on support for hardware provisioning, imaging, and asset management.
• Partner with global IT to implement and maintain corporate security standards.

Regional Support & Projects:

• Provide IT coverage for offices, retail events, and distribution centers across Hong Kong, Japan, Korea, and Greater China.
• Coordinate with vendors and service providers for regional infrastructure needs.
• Support IT projects and rollouts, ensuring smooth adoption in the North Asia region.

Foundational & Pioneering Role:

• Establish IT best practices in the region aligned with global policies.
• Document processes, create user guides, and educate employees on IT tools and security.
• Lay the groundwork for future IT team expansion in North Asia.

Qualifications & Skills

Education & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
• 5+ years of IT experience, with strong hands-on exposure to both end-user support and infrastructure management.
• Experience working as a sole IT contact or in a lean regional setup is a plus.

Technical Skills:

• Expertise with Microsoft 365, Azure AD, Intune, and Windows environments (Mac support experience a plus).
• Strong networking knowledge (LAN/WAN, Wi-Fi, VPN, firewalls).
• Familiarity with cloud services (Azure, AWS), SaaS platforms, and collaboration tools (Zoom, Teams).
• Working knowledge of IT security and compliance best practices.

Soft Skills:

• Strong service mindset with the ability to support users at all levels.
• Highly self-sufficient and proactive — able to operate independently in a new region.
• Excellent communication skills in English; Cantonese, Mandarin, or Japanese a plus.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. 

Subject to applicable laws, Fanatics Collectibles may choose to run a background check.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.