Senior Manager, Case Management and Remediation

Full Time Continuing Opportunity

Lead The Team Responding To Complex Pay Claims And Cases And Providing Resolution And Subsequent Remediation Across Usyd

Offering A Competitive Remuneration Package Including 17% Superannuation

About The Opportunity

The Senior Manager Case Management and Remediation is an integral member of the Workplace Compliance and Policy leadership team. This role is responsible for the effective end to end management of potential underpayment enquiries and related claims processes, and for providing comprehensive insight and analysis to the applicable senior leaders.  The Senior Manager Case Management and Remediation will lead a team responsible for the analysis, identification and remediation of underpayment claims.

Your key responsibilities will be to:

• initially assist in establishing a team of case and claims officers and refining ways of working for the team
• provide strong leadership and direction to a newly established team to ensure adoption of best practice in claims management, remediation and resolution
• contribute to the broader strategic management of Workplace Relations and Compliance
• lead, contribute to, establish and implement Workplace Compliance and Policy strategy and direction with a focus on investigation and remediation
• ensure all staff investigation and remediation practices related to staffing comply with applicable University polices, legislation, Enterprise Agreement, workplace regulations, and internal University policies
• utilise your independent judgement and ability to identify the cause and appropriate resolution of a diverse range of issues and problems
• own the accountability for claim resolution and remediations being triaged, reviewed and resolved within agreed timeframes
• apply a continuous improvement mindset to ensure that systemic issues are identified and resolved in consultation.

About You

• undergraduate/postgraduate qualifications in a relevant field, or an equivalent combination of training and experience
• proven expertise in conducting investigations within complex regulatory and policy frameworks
• demonstrable analytical and reporting skills
• strong track record of influencing and engaging senior leadership
• skilled in preliminary assessments and workplace investigations, particularly related to compliance with industrial instruments
• experience managing end-to-end enquiries, claims, and complex historical investigations, including designing and implementing remediation methodologies
• demonstrated project and case management capabilities, with the ability to develop, communicate, and execute resolution strategies
• some leadership experience, including team management and performance development.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-Employment Checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

Eeo Statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds. 

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion. 

How To Apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.  

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Toby Berryman, Recruitment Operations by email to toby.berryman@sydney.edu.au .

• © The University of Sydney
• The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Wednesday 15 October 2025 11:59 PM