Member Services - Member Support Associate
Mohawk Medbuy.com
Office
Toronto, ON, M5G 1Z3, CA
Full Time
Member Support Associate
Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in-hospital support, warehousing/logistics, technology, procure-to-pay, and accounts payable.
MMC is actively supporting the creation of a resilient value chain that incorporates environmental social, and economic wellbeing – and fosters the participation of Indigenous businesses. Based in Burlington, ON, MMC operates regional hubs in Toronto, Thunder Bay, Kingston, Brantford and London as well as a hub and distribution centre in Oakville.
We are currently recruiting for a full-time Member Support Associate to support our Member Services team. This position is a Hybrid position working Monday to Friday, 8:30am - 4:30pm.
Position Overview
The Member Support Associate is a key resource for the 9 Member Hospitals in the central west region who leverage a wide range of MMC services. This role assists with first-contact resolution whenever possible and funnels intake requests effectively, so the right work goes to the right place, with the right team.
In addition, this role is responsible for facilitating lower-value lower-risk profile (generally <$121K) collaborative sourcing / capital souring activity and liaising between MMC Sourcing Teams and key stakeholders within Hospital. The role leads and manages the required sourcing tasks that would otherwise be completed by in-house Materials Management (MM) teams in hospitals who maintain their own MM teams. These activities are necessary to ensure an effective sourcing event and positive experience by Member Hospitals.
• Within the Hospital:
◦ establish and uphold standard service levels across the membership
◦ enhance the MMC customer-centric experience, adapting support delivery by Hospital
◦ establish a high standard of member support, remaining flexible and agile to respond to a spectrum of member needs
• Within MMC:
◦ Work under a team of Member Support Specialists as a back-end support
◦ Liaise closely with internal stakeholders
◦ Drive efficiency through first-contact resolution, mitigating workflow disruption to other service streams
◦ Be scalable, standardizing where practical for gap-coverage and growth-capacity
Key Responsibilities
General Query Support:
• Create intake ticket to log outreach for support from Hospitals and MMC
• Monitor ticket resolution and follow-up to ensure timely support to Members as needed
• Contract queries from customers (look-up, general-inquiries)
• System navigation assistance / look-up (e.g. MMC Portal, MitigAID, SubHub)
• Facilitate resolution of queries with other MMC service streams as needed
Sourcing Facilitation:
• Entering net-new project requests in MMC intake tool
• Obtain Member approvals and signatures, routing electronically
• Enable completion of LOCs (Letters of Commitment)
• Receive hand-off from Sourcing if Purchase order requisition support is required, as applicable
• Other support as required
Qualifications and Skills
• Post secondary degree or diploma
• 1 – 2 years of experience in a purchasing/sourcing environment
• Knowledge of suppliers and dealing with people in differing levels of profession/position
• Excellent interpersonal skills with a high concentration on Customer Service
• Attention to detail and high level of accuracy
• Must have the ability to travel to Mohawk Medbuy offices and to Hospital locations across the GTA and up to 2 hours outside of GTA
• Tech savvy with ability to learn and navigate multiple concurrent systems (HEAT, Allscripts, SAP, Ariba, MMC Portal)
• Advanced knowledge of MS Office
• Proven relationship building skills with the ability to relate to and communicate with all levels of management, member staff, colleagues, and suppliers
• Strong customer service skills; customer centric “mindset” for ensuring an enhanced customer experience
• Ability to work collaboratively as part of an integrated team
• Strong interpersonal skills and ability to work with minimal supervision in a team environment
• Strong organizational skills and a demonstrated ability to manage multiple competing demands
• Sound business judgement, decision-making, and ability to initiate action in a complex and demanding work environment
• Public sector procurement experience is an asset
• Understanding of end-to-end supply chain services an asset
• Certified Supply Chain Management Professional (CSCMP), Certified Public Procurement Officer (CPPO) or Certified Public Procurement Buyer (CPPB) an asset
Travel
• Ability to travel to Mohawk Medbuy offices if required
As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.
Mohawk Medbuy is a HOOPP employer offering a competitive salary, and comprehensive benefits package.
Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).
Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in-hospital support, warehousing/logistics, technology, procure-to-pay, and accounts payable.
MMC is actively supporting the creation of a resilient value chain that incorporates environmental social, and economic wellbeing – and fosters the participation of Indigenous businesses. Based in Burlington, ON, MMC operates regional hubs in Toronto, Thunder Bay, Kingston, Brantford and London as well as a hub and distribution centre in Oakville.
We are currently recruiting for a full-time Member Support Associate to support our Member Services team. This position is a Hybrid position working Monday to Friday, 8:30am - 4:30pm.
Position Overview
The Member Support Associate is a key resource for the 9 Member Hospitals in the central west region who leverage a wide range of MMC services. This role assists with first-contact resolution whenever possible and funnels intake requests effectively, so the right work goes to the right place, with the right team.
In addition, this role is responsible for facilitating lower-value lower-risk profile (generally <$121K) collaborative sourcing / capital souring activity and liaising between MMC Sourcing Teams and key stakeholders within Hospital. The role leads and manages the required sourcing tasks that would otherwise be completed by in-house Materials Management (MM) teams in hospitals who maintain their own MM teams. These activities are necessary to ensure an effective sourcing event and positive experience by Member Hospitals.
• Within the Hospital:
◦ establish and uphold standard service levels across the membership
◦ enhance the MMC customer-centric experience, adapting support delivery by Hospital
◦ establish a high standard of member support, remaining flexible and agile to respond to a spectrum of member needs
• Within MMC:
◦ Work under a team of Member Support Specialists as a back-end support
◦ Liaise closely with internal stakeholders
◦ Drive efficiency through first-contact resolution, mitigating workflow disruption to other service streams
◦ Be scalable, standardizing where practical for gap-coverage and growth-capacity
Key Responsibilities
General Query Support:
• Create intake ticket to log outreach for support from Hospitals and MMC
• Monitor ticket resolution and follow-up to ensure timely support to Members as needed
• Contract queries from customers (look-up, general-inquiries)
• System navigation assistance / look-up (e.g. MMC Portal, MitigAID, SubHub)
• Facilitate resolution of queries with other MMC service streams as needed
Sourcing Facilitation:
• Entering net-new project requests in MMC intake tool
• Obtain Member approvals and signatures, routing electronically
• Enable completion of LOCs (Letters of Commitment)
• Receive hand-off from Sourcing if Purchase order requisition support is required, as applicable
• Other support as required
Qualifications and Skills
• Post secondary degree or diploma
• 1 – 2 years of experience in a purchasing/sourcing environment
• Knowledge of suppliers and dealing with people in differing levels of profession/position
• Excellent interpersonal skills with a high concentration on Customer Service
• Attention to detail and high level of accuracy
• Must have the ability to travel to Mohawk Medbuy offices and to Hospital locations across the GTA and up to 2 hours outside of GTA
• Tech savvy with ability to learn and navigate multiple concurrent systems (HEAT, Allscripts, SAP, Ariba, MMC Portal)
• Advanced knowledge of MS Office
• Proven relationship building skills with the ability to relate to and communicate with all levels of management, member staff, colleagues, and suppliers
• Strong customer service skills; customer centric “mindset” for ensuring an enhanced customer experience
• Ability to work collaboratively as part of an integrated team
• Strong interpersonal skills and ability to work with minimal supervision in a team environment
• Strong organizational skills and a demonstrated ability to manage multiple competing demands
• Sound business judgement, decision-making, and ability to initiate action in a complex and demanding work environment
• Public sector procurement experience is an asset
• Understanding of end-to-end supply chain services an asset
• Certified Supply Chain Management Professional (CSCMP), Certified Public Procurement Officer (CPPO) or Certified Public Procurement Buyer (CPPB) an asset
Travel
• Ability to travel to Mohawk Medbuy offices if required
As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.
Mohawk Medbuy is a HOOPP employer offering a competitive salary, and comprehensive benefits package.
Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).
Member Services - Member Support Associate
Office
Toronto, ON, M5G 1Z3, CA
Full Time
October 1, 2025