Customer Service Coordinator

Emerson.com

Office

Belgium

Full Time

Principle Job Responsibilities

Serve as first point of contact for customers by telephone or e-mail for all customers in Belgium and supporting the Netherlands office.
Serve as point of contact for interdepartmental communication regarding resource planning.
Log customer incidents and coordinate the follow up with our local and international support organization.
Maintain accurate records of formal correspondence with customers.
Manage the schedule of field service engineers (on call planning, project planning, maintenance planning, etc.)
Prepare site visits for a team of +/- 25 field service engineers and consultants.
Facilitating support to a team of field service engineers
Coordinating and planning preventive maintenance for contract customers. Work in a team of Benelux coordinators and provide each other back-up.
Arrangement of material shipments for spares support and emergency response.
Coordinate hardware returns & warranties with Aftermarket team.
Work with the sales and admin teams to ensure there is an overview of service contract renewals and Service Subscription renewals are maintained.
Communicate internal and external and follow the Emerson Safety & Quality processes and
standards on Service tasks.

Required Qualifications And Experience

•    At least 2-3 years relevant experience in Customer Services
•    Bachelor level (through formal education or work experience) preferable in a technical field
•    Advanced level of telephone and complaints handling skills
•    Computer Literate (MS Office, affinity with Management systems)
•    Verbal and written communication skills fluent in Dutch and English

CORE COMPETENCIES:
Instills Trust
Drives Results
Collaborates
Customer Focus
Optimizes Work Processes

PROFESSIONAL COMPETENCES
•    Action Oriented
•    Communicates Effectively
•    Plans & Aligns
•    Interpersonal Savvy
•    Nimble Learning
•    Being Resilient
•    Self-Development