Client Service Specialist (Operations)

Shape the Future of Payments with Nexi in 2025
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

As  Customer Service Specialist, you’ll join a collaborative and forward-thinking team based in Milan. In this role you’ll take care of our large customers (Corporate) in the post-sale phase and you will be in contact with the most important brands and companies in Italy.

Your Main Goals Will Be:

• NPS
• strengthening our role as a partner of the Client in achieving his business goals

About Your Future Role

In This Position, You Will:

• listen to the customer's needs: your relationship with the Customer must be a sentinel of new business opportunities
• for post-sales issues: address and follow up on their resolution; return appropriate feedback to the Customer
• monitor the quality of service (KPIs/SLAs)
• set-up/coordinate Service Meetings
• manage special business initiatives (e.g. upgrade POS, advanced reporting development, etc..)

What Makes You a Great Fit

 We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications

• Customer obsession mindset
• desire to know and learn Nexi solutions and be promoters towards customers
• good communication skills (both written and verbal)
• organizational skills (e.g. time/escalation management)
• problem solving
• negotiation ability (vs internal/external stakeholders)

Bonus Skill

• good ability to manage internal/external pressures
• good team player

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions 
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment 
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi
We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

• Diversity and Inclusion at Nexi
• We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive. 
• Your Next Step Starts Here
• If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!