Senior Manager - Collection Strategy & Data Analytics

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well-curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through a comprehensive learning & development framework

Role Purpose

This role is responsible for implementing strategies to ensure that delinquencies are within benchmarks through regular tracking mechanism and working closely with collections team to implement collection policies and procedures to avoid excessive outstanding credit.

Role Accountability

1. Manage monthly dashboard reporting viz, Employee, Settlement, Reactivation, Secured, Restructuring
2. Track efficiency and rate of success of collection processes and make adjustments/improvements where necessary
3. Perform UAT and PVT for automation of business policies on system
4. Manage RBI RE activation and settlement programs
5. Resolve customer queries escalated by the customer service team wrt to blocking/unblocking
6. Implement strategies to improve the collection of outstanding credit
7. Implement collection policies and procedures to avoid excessive outstanding credit

Measures Of Success

1. Timely Delivery of a MIS with zero errors
2. Timely closure of cases for customer services
3. Timely implementation of collection strategies, policies and procedures
4. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Good understanding of Data Analytics & Modelling
2. Good understanding of cards business dynamics that will drive the analysis
3. Knowledge of data analytics and system tools such as SAS,TRIAD,V+,Python
4. Knowledge of IT systems

Competencies critical to the role

1. Analytical ability and Problem solving
2. Networking & Collaboration
3. Stakeholder Management

Qualification

Graduate / Master’s degree in any relevant field

Preferred Industry

Fsi / Any