Lodge Maintenance Manager | Outback Spirit Tours

Be part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. 

About Us:

Outback Spirit Tours offers a range of unique adventure tours and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 8 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort. 

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About The Role:

Join our team and play a pivotal role in creating unforgettable experiences across our eight unique lodges, nestled in the stunning landscapes of Western Australia, the Northern Territory, and Queensland. Each lodge offers its own captivating scenery and luxurious accommodations, all while sharing a commitment to exceptional guest service and high standards that exceed expectations.

As Lodge Maintenance Manager, you will provide crucial technical and logistical support to troubleshoot, maintain, and enhance our lodge assets, ensuring that every corner exudes luxury and comfort. Your expertise will be instrumental in upholding our commitment to excellence, allowing our guests to fully immerse themselves in the breathtaking beauty and hospitality that Outback Spirit is known for.

Responsibilities include but are not limited to: 

• Provide operational maintenance support for local site management across all Outback Spirit lodges.
• Oversee ongoing maintenance activities across our lodges, efficiently troubleshooting issues as needed and ensuring timely execution of preventative and scheduled maintenance activities.
• Travel to remote lodges as required for diagnosis, planning and ongoing monitoring, representing Outback Spirit in a professional and respectful manner.
• Respond to all maintenance requests in a timely manner to ensure minimal disruption to both guest experiences and the living conditions of our staff.
• Develop and implement effective preventative maintenance procedures, ensuring streamlined processes, efficient inventory systems, and timely reporting of consumables and spare parts within budget.
• Manage relationships with contractors and suppliers, negotiating pricing and service level agreements to achieve optimal value.
• Maintain up-to-date compliance registers and ensure satisfactory records of all maintenance activities.
• Liaise professionally with Lodge Managers and staff regarding maintenance requirements, fostering collaborative relationships.
• Address electrical, plumbing, structural and refrigeration breakdowns, conducting on-site assessments to uphold high standards of asset reliability and availability.
• Collaborate with support functions such as Workplace Health & Safety, Human Resources, Aviation and Finance to effectively direct staff queries and coordinate maintenance works effectively.
• Be a proud advocate for Outback Spirit and the Journey Beyond brand, promoting a bigger picture attitude that reflects our commitment to exceptional guest experiences.

About You:

The ideal candidate will possess exceptional leadership and communication skills, with proven experience in managing operations remotely. You thrive in a fast-paced environment, demonstrating a proactive approach to problem-solving and the ability to take swift action while leading effectively. You have the ability to focus on multiple tasks and to effectively prioritise those more urgent than others.

Requirements:

• You have 5+ years' experience in a project management or business management role.
• You have experience (ideally a trade) in electrical, plumbing and/or refrigeration.
• A sound understanding of the tourism industry is preferred.
• You possess superior leadership skills.
• With a proactive approach, you are dedicated to achieving the best outcomes for both our guests and business operations.
• Exceptional communication and interpersonal skills are a must, alongside strong organisational abilities.
• Excellent administration skills.

At Outback Spirit Tours, we prioritise a safe and productive work environment. As part of this commitment, we conduct drug and alcohol testing for all employees. Candidates should be aware that some prescription medications may cause a non-negative test result, and by applying for this position, you confirm your understanding and acceptance of this policy. Furthermore, please note that a National Criminal History Check is a required step in the recruitment process.

Benefits Include:

• A fantastic opportunity to be part of a dynamic and expanding tourism business. 
• Generous discounts on Journey Beyond travel and experiences. 
• All meals and accommodation provided.
• Study Assistance Program. 
• Parental Leave benefits. 
• Purchased Leave options. 
• Employee Referral Program. 
• Discounts on private health insurance. 
• Access to an Employee Assistance Program. 
• Exclusive discounts on Journey Beyond merchandise.