Medical Receptionist - Multisite - West Auckland Clinics

MULTI-SITE MEDICAL RECEPTIONIST - LOCAL DOCTORS CLINICS - WEST AUCKLAND

Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily.

About Us:

At Tāmaki Health, we're committed to delivering high-quality care through our network of over 50 general practice and urgent care clinics across New Zealand. As a Medical Receptionist, you'll play a crucial role in ensuring our clinics operate smoothly and efficiently, supporting our clinical teams in delivering outstanding patient care.

Working Hours:

We're seeking an exceptional candidate to assist in our clinic network across Auckland's west and central areas. Our Local Doctors clinics operate from 8 am to 5 pm daily, with some until 8 pm. The successful candidate must be willing to work at our Glendene, Avondale, Lincoln Rd, Ranui, Wai Health and Mt Roskill clinics. Initially, we offer a guaranteed 40-hour workweek.

Key Responsibilities:

1.      Reception

• Professionally greet and assist patients and visitors.
• Efficiently manage patient flow.
• Handle phone calls, messages, and appointments accurately.
• Provide courteous assistance and escalate inquiries when necessary.
• Manage patient enrolment.

2.      Waiting Room

• Keep patients informed about wait times and emergencies.
• Monitor and promptly address patient needs in the waiting room.

3.      Accounting

• Accurately handle patient invoices and claims.  
• Process payments and manage banking tasks.
• Complete various forms and maintain document accuracy.

1. 4.      Privacy and Security
2. 5.      Comply with all health and safety procedures and protocols.

• Maintain patient confidentiality and adhere to security protocols.

Key Selection Criteria:

Qualifications, Skills, and Knowledge

• Post-secondary qualification (Desirable).  
• Flexibility to work day shifts, night shifts, and weekends.  
• Experience in medical reception or administration (Desirable).
• Customer service background, Kiwi Host or similar training (Advantageous).
• Excellent customer service, communication, and numerical skills.
• Experience with cash handling and payments.
• Well-developed computer literacy.
• Experience working in fast-paced and high-demand environments.

Personal Attributes

• Culturally capable and sensitive to diverse needs.
• Demonstrates empathy, tolerance, and understanding, especially with distressed patients.
• Effective time management and adaptability.
• Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities.
• Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Māori, Kawa Māori, and Te Tiriti o Waitangi.

Other Requirements

• Proof of legal right to work in New Zealand (Essential).
• NZ Driver's license (Desirable).

Why Join Us?

• Make a meaningful impact in healthcare.  
• Join a dynamic and supportive team.
• Develop your skills and grow within our organisation.
• Contribute to a diverse and inclusive workplace.
• Competitive compensation and benefits.
• Car Park provided.
• Penal rates are applicable for evening shifts and weekends.

How To Apply:

To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.