Customer Support Agent

Abwaab | Customer Support 

Ksa-Based Only

Job Description

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customers' needs and help them use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share it with our product, sales and marketing teams

Requirements

• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work (Zendesk)
• Excellent communication and problem-solving skills

• Multi-Tasking Abilities