TMB - Pre-License and Permit Spec II

Agency Information

We have over 200 employees across the state of Texas. We are a collaborative and team environment work culture that values an environment of trust and accountability. Together we work towards our Board’s mission to protect and enhance the public’s health, safety, and welfare by establishing and maintaining standards of excellence used in regulating the practice of medicine and ensuring quality health care for the citizens of Texas through licensure, discipline, and education. We value employee work-life balance and provide our team with incentives that include flexed, compressed work schedules, wellness leave, health insurance and retirement programs, 401K, vacation paid leave, sick paid leave, holiday pay, promotional opportunities, free parking, employee assistance program, and other various benefits.

General Description

Performs complex (journey-level) licensing work in the Licensure Department, a program at the Texas Medical Board (TMB), including all eight sub-boards and committees. Work involves point-of-entry analysis of licensure applications and communicating with external and internal customers in a timely manner. Work is performed as a member of a team. Works under general supervision from the Licensure Manager and Pre-Licensure Supervisor with moderate latitude for the use of initiative and independent judgment.

Principal Job Duties And Responsibilities

50%     Conducts point-of-entry analysis of licensure application packets within established processing timelines. Coordinates and maintains record keeping and filing systems for applicant files, both paper and electronic.

40%     Corresponds with licensure applicants within established processing timelines. Responds to inquiries regarding the status of licensure applications and the various licensure processes and procedures. Responds to inquiries from internal customers related to pending licensure applications.

10%     Performs related work as assigned

Required Experience And Education

• Graduation from standard senior high school or equivalent is required
• Experience in office practices and administrative support work is required
• Experience providing administrative support in a licensing and regulatory agency is preferred
• Graduation from an accredited four-year college or university is preferred
• Education and experience may be substituted for one another

Knowledge, Skills, And Abilities

• Knowledge of laws and regulations relevant to the agency
• Knowledge of office practices and administrative procedures
• Skill in the use of standard office equipment, personal computers and personal computer software packages, specifically word processing and spreadsheet applications
• Skill in oral and written communication (including telephone etiquette and business writing)
• Skill in establishing and maintaining cooperative working relationships
• Ability to work in harmony with others and deal with stressful situations in a diplomatic and tactful manner
• Ability to communicate and interact effectively with members of the public
• Ability to timely answer phone calls when working in-office or remotely and effectively communicate in person and on the telephone
• Ability to prioritize work and meet deadlines
• Ability to organize and handle multiple tasks with flexibility
• Ability to thrive in a team environment and consistently display professional demeanor
• Ability to implement administrative procedures
• Ability to interpret rules, regulations, policies and procedures

Work Environment Requirements

• The principal job is performed in a standard in-office or remote environment setting and may require travel to the office in Austin, TX as necessary for meetings or other duties.
• Regular and punctual attendance Monday – Friday.
• Must respond to internal and external communications in a timely manner which is at least

o   Within 72 hrs (3 business days) of when external communication is received

o   Within 24 hrs (1 business day) of when internal communication is received

• Within 15 minutes while working remotely during business hrs if contacted by your Manager unless you are on pre-approved leave or on a recognized lunch or exercise break.
• Frequent use of personal computers, copiers, printers, and telephones.

·       Frequent Sitting.

• Frequently working under deadlines, as a team member, and in direct contact with others
• Compliance with all agency policies and procedures, including but not limited to applicable confidentiality, security and safety rules, regulations and standards.

Physical Requirements And/Or Working Conditions

The principal job is performed in a standard office and requires:

• Reliable and secure high speed internet access with a minimum of 20 MBPS download and 2 MBPS upload. Applicants may be required to provide confirmation from the area ISP.
• All applicants will have frequent use of keyboard, mouse, and other input devices.
• All applicants need to have the ability to participate in video calls, phone calls, and virtual meetings.
• All applicants may experience frequently working under deadlines, individually or as a team member, and at times may collaborate with others to meet deadlines.
• All applicants may generally experience low physical demands, occasional lifting of equipment up to a certain weight (e.g. 10-40 lbs.).
• In accordance with state law, authorization for telework may not be awarded to an employee as a condition of hiring.
• A new employee must complete department probationary training period before evaluation for a telework agreement.
• TMB will conduct a TXDPS criminal history check on all new hires due to access to confidential or sensitive data while performing the work of the position applied for.
• Cannot hold outside employment that interferes with assigned work schedule, nor does it constitute a conflict of interest with TMB employment and services.
• Must reside in Texas.
• Selective Service Requirement
• Dual employment at another state agency or Texas public university is not permitted.
• If hired, you must provide documentation(s) within three days of hire that establishes identity and employment verification.
• Compliance with all agency policies and procedures, including but not limited to applicable confidentiality, security and safety rules, regulations and standards.

New Hires/Rehires

60-day waiting period for health coverage.

Remarks

Resumes will not be accepted without a completed and signed State of Texas application. Only the candidates selected for an interview will be contacted and will receive written notification of application results.

Equal Employment Opportunity Employer

The Texas Medical Board does not discriminate on the basis of race, color, national origin, sex, age, religion, disability or veteran status. Employment opportunities shall not be denied to a qualified individual with a disability that requires reasonable accommodation. The applicant should communicate requests for reasonable accommodation by calling (512) 305-7142.

Selective Service Requirement: If selected for employment, male applicants ages 18 through 25 must present proof of registration or exemption with the federal Selective Service System.