Director - Data Analytics Temporary Work Assignment (6 Months)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This is a 6-month, Temporary Work Assignment for Director – Data Analytics, leading MIS for the Global Travel & Lifestyle Servicing (GTLS) team in Global Servicing (GS). The incumbent will be responsible for driving insights and reporting to enable GTLS’ strategic priorities and operational excellence. This high-impact role offers a unique opportunity to shape the GTLS analytics agenda, strengthen cross-functional partnerships, and lead a team toward innovation and measurable business outcomes.

Key Responsibilities Include

• Collaborate with business partners across strategy and operations to support key GTLS projects including Pathway, Centurion North Star, Chat & multi-channel analytics
• Perform analytics to diagnose key drivers of trends and how servicing can drive increased conversion and cross-sell
• Develop, track, and evolve performance metrics while leading the creation of new metric initiative
• Build strong partnerships with internal stakeholders and teams including Servicing Innovation, Strategy, and Capabilities.
• Continue to drive towards automation and uplift existing infrastructure, support control management and enable LUMI migration of data solutions
• Lead, inspire, and develop a team of managers and analysts to deliver impactful insights and solutions.
• Foster a culture of accountability, curiosity, and continuous improvement.

Success Measures

• Enhanced visibility of GTLS performance through innovative reporting and analytics.
• Analytics-driven insights that influence key GTLS projects and deliver measurable business impact.
• High-performing, engaged analytics team delivering with agility and impact.
• Uplift in automation and meaningful progress on cloud/LUMI migration initiatives.
• Strong cross-functional partnerships and alignment with enterprise strategies.

Qualifications & Experience:

• Strong leadership experience in MIS, Analytics, or Business Intelligence roles, ideally within a global or customer-servicing environment. Experience/Knowledge of GTLS will be an added advantage.
• Proven ability to generate actionable insights that influence strategy and operational decisions.
• Demonstrated ability to collaborate and influence across multiple functions and senior stakeholders.
• Deep knowledge of performance measurement, trend diagnostics, and metric design.
• Experience leading diverse teams and driving organizational transformation.
• Strong expertise with automation, hands-on work experience leveraging enterprise data infrastructure (Cornerstone & LUMI), BI tools
• Focus on data governance, control management, and compliance best practices

AXP employees will maintain their current salary and may be eligible for a completion bonus at the end of the temporary work assignment. The completion bonus is up to 5% base salary for laterals in band and up to 10% base salary for stretch assignments. The completion bonus amount will also be pro-rated to reflect the length of the assignment.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.