Technical Account Manager (TAM)

Softgic.com

Hybrid

Remote

Full Time

This is a remote position.

En Softgic, trabajamos con los más talentosos, con quienes crean, con quienes aman lo que hacen, con quienes tienen una actitud del 100%, porque esa es nuestra #Coolture. Únete a nuestro objetivo de hacer la vida más fácil con la tecnología y sé parte de nuestro equipo como Technical Account Manager (TAM).

Responsibilities:
Serve as the primary point of contact throughout the client lifecycle: onboarding, implementation, and adoption.
Act as a trusted advisor, providing product expertise and best practices, and building strong relationships with both technical and executive stakeholders.
Lead end-to-end implementation projects: scope definition, project planning, solution design, configuration, training, and progress tracking.
Translate business requirements into effective automation and orchestration designs, configuring Krista Conversations that deliver measurable value.
Ensure timely delivery of outcomes, managing expectations, milestones, and clear communication with clients and internal teams.
Identify additional opportunities for improvement and growth within each account, driving continuous client value with the platform.

Requisitos

5+ years leading software or AI implementations, with proven success in client delivery.
Experience in project management, business analysis, workflow design, and requirements gathering.
Excellent verbal and written English communication skills, able to engage from technical staff to executives.
Technical or programming background with the ability to configure solutions.
Proactive, client-first approach with patience, empathy, and accountability.
Strong time management skills under pressure; willingness to travel up to 15%.