Business Development Supervisor (Foodservice)

General Information

Date Published 29-Sep-2025 Advertising Ends 13-Oct-2025 ID# 13451 Role Type Sales Work Type Permanent Full-Time Workplace Type On-site Country Indonesia Location Indonesia

Position Description

Ata whakaarohia tō āpōpō | Imagine Tomorrow with Us

For more than 150 years, Fonterra farming families have brought the goodness of natural dairy to people all over the world. We're a farmer owned Co-operative based in Aotearoa New Zealand. Made up of thousands of farming families and employees all working together for better. As a Co-operative we know the value of coming together to achieve a common purpose.  We want to be the source of the world’s most valued dairy, working with our farmer shareholders and customers to provide trusted, high-quality dairy nutrition for generations to come.

Here at Fonterra, we are committed to growing our people. We value you and your career progression and are excited that you are taking this next step in your career journey with us. We are proud to offer a wide variety of roles across the Co-op, ensuring that no matter what business unit or stage of life you're in, there's a good chance we've got something to suit.

He kupu mō mātou | About us 

The Foodservice channel presents a significant growth opportunity for Fonterra, with 50% of all food expenditure now occurring in this space. The globalisation of key industry channels has reshaped the market landscape in recent years—a trend expected to continue. Among these, Bakery and Casual Dining stand out, with particular emphasis on Asian bakery and Full Service Restaurants (FSRs) targeting the pizza/pasta occasion. Strategic coordination and focused efforts in these channels will be critical to driving the growth of Fonterra’s Foodservice business in Indonesia.

Mō tēnei tūranga | About the opportunity 

We are excited to announce a brand-new and high-impact opportunity for a Business Development Supervisor to join our team on a permanent basis in medan, coverage area Sumatra island, Indonesia.

This role has the responsibility of supporting the execution of the national distribution strategy and managing key accounts in our significant growth areas.

Key Accountabilities Include:

Management And Leadership

• Develop key account plans that ensure the delivery of the customer needs
• Lead the embedding of e-detailing in area Sumatra
• Ensure the required customer planning processes are implemented  

Support the development, execution and delivery of value add growth strategies with NKA customers

• Gain an understanding of the customer business drivers and use these to develop clear growth initiatives.
• Build and maintain relationships with key influencers and decision makers with the strategic NKA account base
• Monitor competitor activity (those of the customer and of Fonterra) and use competitive intelligence in the development of growth initiatives
• Develop an “execute with excellence” culture; both in sales calls and trade marketing activity

Support the execution of annual business plans to deliver and exceed annual volume targets

• Accountability for the strategic customer base in area Sumatra
• Negotiate contracts and pricing for new and existing business.
• Monitor and manage performance against established KPI’s

Deliver exceptional customer service and operational standards

• Maintain an overview of customer interfaces and promote efficient customer service. 
• Align distributor and Fonterra expectations.
• Maintain an overview of the 3-6-month customer demand and share these demands for the appropriate business forums.
• Work closely with the operation and distributor teams to ensure growth plans can be supported

Mōu | About you 

Education & Experience

• Diploma/Academic majoring in culinary.
• Minimum of 3 years’ experience as a chef, ideally within the hospitality industry.
• Experience as a Chef Technical Advisor for foodservice products is highly desirable.
• Key Account management experience in leading and managing effective relationships with key customers.
• Consistently deliver outstanding performance and results.
• Demonstrated skills in coaching and mentoring employees to achieve performance and potential.

Other Key Attributes Include:

• Financial Acumen - ability to interpret and use company financial statements.
• Negotiation and Selling skills – proven ability to position proposals to key customers and closing sales.
• Presentation and Communication skills – strong presentation and communication skills (oral and written)
• Understand in English (oral and written)

Ngā Uara | Our Values

We live our values every day—Good Together, Better Every Day, and Every Drop Counts. They are for everyone and guide how we show up for each other, our farmers, and our communities. 

Take our Values Quiz to reflect on how your values align with ours.  Click here.

Tā mātou oati | Our Commitment to You

We care for our people globally. Our comprehensive benefits support your well-being, development, and work-life balance:

• Fair and equitable pay
• Health and well-being programs (medical, mental health support)
• Professional development opportunities
• Career growth support
• Work-life balance options (flexible/hybrid working where possible)

·    Employee Recognition

·    Support for community involvement and cultural connection

To learn more, visit Fonterra Careers 

Ngā Mahi | A Career of Opportunities

At Te Mātāpuna Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.

Tātou Tātou | Join Us

Does this sound good to you? Come join our whānau - bring your whole self, and let's solve for better together. You, me, us together, Tātou, tātou.

He Wāhi mō te Katoa | Together, we're shaping a future of inclusion.

Inclusion is key to our Co-operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation. 

We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions). 

Even if you don't meet every requirement listed, we encourage you to apply; we value potential and growth. 

If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou.

Applications close at midnight on 13 October 2025