Desktop Support Specialist (Partial Remote, Sat & Sun 7 am -7:30 pm, Mon & Tues 11 am-8:30 pm) - ITS-Operations

Minimum Qualifications:

Associate's degree or equivalent in a related field, and no experience required.

Preferred Qualifications:

• Experience with Desktop support in a corporate environment, including the support of both software and hardware.

• Relevant Utmb Experience.

Job Summary:

Provides entry-level, basic technical support of desktop computers, thin clients, applications, and related technology.

Job Duties:

• Responsible for providing technical support and assistance via telephone in a work-from-home and on-site environment.
• Use departmental support tools to resolve client computer issues remotely in a timely manner.
• Incident tracking through the ticketing system and adherence to established SLAs.
• Interact with application software and operating systems to diagnose and resolve unique,  non-recurring problems.
• Assist with the  installation, configuration, and ongoing usability of  desktops,  laptops,  MACs,  peripheral equipment, and software within established standards and guidelines
• Troubleshoot basic printer trouble calls.
• Excellent customer service and analytical skills required.
• Adheres to internal controls and reporting structure.

Knowledge/Skills/Abilities:

Experience supporting Windows 11 OS, Office 365, OneDrive, Mac OS, PC, and Laptop Hardware in an enterprise environment.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

Partial remote, Saturday & Sunday 7 am -7:30 pm, Monday & Tuesday 11 am-8:30 pm, and as needed on occasion.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.