Concierge Agent

• Guest Inquiries and Requests: Address guest inquiries and requests promptly and professionally, providing assistance with reservations, transportation, tours, and other needs.
• Local Knowledge: Have a deep understanding of local attractions, restaurants, events, and transportation options.
• Recommendations: Provide personalized recommendations based on guest preferences and interests.
• Reservations: Handle reservations for restaurants, tours, shows, and other activities.
• Transportation Arrangements: Arrange transportation for guests, such as taxis, shuttles, or airport transfers.
• Concierge Services: Provide additional concierge services, such as arranging flowers, gifts, or special requests.
• Customer Service: Maintain a high level of customer service, ensuring guest satisfaction and loyalty.

Requirements

• Excellent interpersonal and communication skills.
• Strong customer service orientation.
• Problem-solving and conflict resolution abilities.
• Attention to detail and organizational skills.
• Proficiency in using hotel property management systems.
• Ability to work well under pressure and in a fast-paced environment.
• Have a deep understanding of local attractions, restaurants, events, and transportation options.