Assistant Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Assistant Facilities Manager / Senior
• Facilities Coordinator
• Work Dynamics - Integrated Facilities Management

The Assistant Facilities Manager / Senior Facilities Coordinator serves as a key support role to senior facilities leadership, providing comprehensive operational support across facilities management operations at the site. This role involves supporting the management of facilities teams and vendor relationships while helping to maintain strong client stakeholder connections.

The position requires strong organizational and coordination skills to support continuous improvement initiatives, ensure contract compliance, and contribute to exceptional workplace experiences.

Key Accountabilities

• Support the primary point of contact for facility-related matters with stakeholders
• Assist in developing and maintaining relationships with key client stakeholders
• Support proactive stakeholder engagement to understand and meet expectations
• Contribute to continuous improvements and innovation initiatives supporting account objectives
• Assist in managing FM team coordination and vendor partnerships in alignment with contractual requirements
• Provide operational support and coordination for the onsite team
• Support escalation processes for urgent issues to senior management and clients as appropriate
• Assist in preparing monthly reports and support Quarterly Business Reviews (QBRs) on operations
• Primary ResponsibilitiesOperational Support & Team Coordination
• Assist in developing and maintaining relationships with key client stakeholders
• Support proactive stakeholder engagement to understand and meet expectations
• Contribute to continuous improvements and innovation initiatives supporting account objectives
• Assist in managing FM team coordination and vendor partnerships in alignment with contractual requirements
• Provide operational support and coordination for the onsite team
• Support escalation processes for urgent issues to senior management and clients as appropriate
• Assist in preparing monthly reports and support Quarterly Business Reviews (QBRs) on operations
• Primary ResponsibilitiesOperational Support & Team Coordination
• Team Support: Support and coordinate with diverse, cross-functional teams, contributing to a culture of continuous learning and service excellence that meets client expectations. Assist in implementing initiatives that enhance the client workplace experience.
• Process Implementation: Support change management initiatives and help implement continuous improvement processes. Assist in navigating business changes and implementing solutions that support the client's evolving needs.
• Regional Support: Provide operational support for regional account activities, assisting with business outcomes and supporting service delivery across multiple markets. Help maintain consistency while adapting to regional requirements.

Client Relations & Service Excellence

• Industry Knowledge: Leverage experience in dynamic service environments to support client business understanding and operational requirements, acting as a reliable team member and service provider.
• Communication Support: Support communication with diverse stakeholders, from client teams to vendors and partners. Contribute to driving alignment and achieving operational goals through effective coordination.
• Service Delivery: Demonstrate commitment to delivering exceptional service experiences, supporting the standard of service excellence throughout the workplace.

Analytical Support & Process Management

• Operational Analysis: Support dynamic operational requirements, demonstrating adaptability
• and quick thinking. Assist with analytical tasks and data collection to support strategic decisions and optimize operations.
• Process Support: Support process improvement initiatives and help implement new procedures. Contribute to refining approaches that drive operational outcomes and enhance employee experience.
• Documentation Support: Assist in maintaining comprehensive procedures and Standard Operating Procedures (SOPs). Support process-oriented initiatives focused on creating efficient and consistent operations.

Compliance and Risk Management

• Support compliance with health and safety regulations
• Assist in implementing corporate policies and procedures
• Help monitor contract compliance and support risk mitigation strategies
• Maintain proper records and support audit preparation processes

Budget and Financial Support

• Assist in managing annual operating and capital budgets for both hard and soft services
• Support expense tracking and help identify cost-saving opportunities
• Provide administrative support for financial processes and procurement activities

Asset Management Support

• Support maintenance of comprehensive asset registers
• Assist in implementing maintenance planning strategies
• Coordinate minor renovation and improvement projects

Vendor Coordination

• Coordinate with multiple vendors and contractors to support service delivery
• Conduct quality control checks and support inspection processes
• Assist in vendor relationship management and contract coordination
• Help build strong working relationships with service providers
• Support implementation of workplace experience best practices
• Assist in help desk operations and user request coordination
• Support facilities services including cleaning, waste management, pest control, and landscaping coordination
• Help identify opportunities to enhance the workplace environment
• Environment, Health & Safety (EHS) Support
• Conduct quality control checks and support inspection processes
• Assist in vendor relationship management and contract coordination
• Help build strong working relationships with service providers
• Support implementation of workplace experience best practices
• Assist in help desk operations and user request coordination
• Support facilities services including cleaning, waste management, pest control, and landscaping coordination
• Help identify opportunities to enhance the workplace environment
• Environment, Health & Safety (EHS) Support

Workplace Experience Support

• Support implementation and maintenance of EHS programs
• Assist in ensuring compliance with relevant regulations and standards
• Support emergency preparedness and response procedures
• Conduct safety inspections and help address identified issues

Administrative and Operational Coordination

• Provide superior customer service while supporting achievement of key performance metrics
• Assist in Post-Occupancy Projects (POP) coordination and administrative support
• Support contractor relationship management and performance monitoring
• Coordinate meeting room bookings, pantry services, and provide receptionist coverage as needed
• Support cost reduction initiatives and operational standard improvements

Required Qualifications

• Prior experience in facilities management, property management, hospitality, or related field
• Proven ability to support multiple operational matters with strong organizational skills
• Excellent communication skills including verbal and written abilities in English and local language
• Strong customer service orientation with ability to interact effectively with clients and vendors
• Good problem-solving skills with capacity to support complex operational challenges
• Self-motivated and energetic personality with ability to work collaboratively
• Flexibility to adapt to changing situations while supporting performance targets

Preferred Qualifications

• Knowledge of local occupational health and safety requirements and facilities management
• Understanding of basic technical aspects of property systems (HVAC, electrical, mechanical systems)
• Experience supporting vendor management for specialized services
• Background in project coordination and administrative support for facilities operations
• Experience supporting procurement processes and financial management in facilities environments
• Knowledge of Post-Occupancy Project (POP) coordination
• Familiarity with meeting room management systems and office support services

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.