Professional, Quality Assurance & Control

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Manager- Quality & Compliance

Account Management – Work Dynamics (INDIA, APAC)

What This Job Involves:

Role Purpose

Overall responsibility and accountability for the development and institutionalization of the Business Assurance program in the account. Guarantees the continual compliance to JLL policies & procedures.   Strategic and tactical responsibility for implementing Business Assurance Framework so as to improvise processes for IFM Operations & minimise risks.  Work closely with internal and external key stakeholders. Responsible for all areas of the Business Assurance for the geography assigned. Monitor and report Key Performance Indicators for the program.

This role reports to……..

Min Qualification :

• B.Tech in Electrical / Mechanical Min 6+ years of Exp with MBA preferable
• Certifications like Lean Six Sigma Green or Black Belt / IGBC / BEE is preferable

Experience

To further specify our requirements, we are seeking candidates with an industrial background, particularly from sectors Power / steel /FMCG/Pharmaceutical/FM companies like Vedanta /Jindal/Bhusan/Dr Reddy lab/ Dell /Reliance etc.

• Practical & theoretical knowledge on 5S, TPM, Lean Six sigma DMAIC methodologies, operational & business excellence model, IMS including QMS, EMS, EnMS, OHSAS etc.
• Lead the implementation and maintenance practices of QMS standards like ISO 9001:2015,EMS,EnMS,OHSAS etc.
• Expertise in TPM Implementation for developing strategies by KPI formation & linking with all 8 TPM pillars.
• Responsible to develop and customize the pillar wise audit sheets, TPM annual business plan.
• Responsible for review, monitoring of operational & overhead budget of operations & maintenance.
• Responsible for process improvements by audits (SOP, SMP, WI, audit etc.).
• Directed end-to-end Lean Six Sigma projects with measurable financial impact.
• Implemented policy management and KPI monitoring systems, aligning departmental goals with organizational strategy.
• Responsible for executing timely CAPA engineering tasks, analyse data sources, and contribute to FMEA/RCA for effective quality problem-solving.
• Responsible for Energy mapping / conservation activities.
• Ability to communicate, effectively interface and influence multiple levels of executives and a broad range of internal and external customers
• Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
• Operates with a sense of urgency Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others.
• Analytical Skills: Has a structured approach to problem solving with a natural inclination for systems thinking, planning strategy and tactics. Experience / qualification in Design Thinking will be of advantage
• Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere.

What this job involves

Development & Implementation of Business Assurance Framework

Overall responsibility for Business Assurance activities for the assigned geography for IFM business. 

Implement & improvise policies, processes and procedures to aid and improve business performance.   

Evaluate the risks faced by the business and take action to mitigate and develop opportunities.

Contribute to overall business strategy for Risk Management and Business Assurance

Responsibilities

The role will require

• Creating a annual review plan for the business in the geography in concurrence with the leadership of the geography.
• Conducting On site Business Assurance reviews in line with the framework & the laid down policies & procedures.
• Study the contracts & identify if there are any risks that need to flag in the contracts and contractual delivery
• Interaction with the site teams, cross functional SMEs relevant for the sites & discuss the audit findings.
• Create review reports & discuss the findings with the site teams & arrive at the actions required for close the points.
• Create dashboards for the leadership & discuss the findings with the leadership of the geography monthly.
• Implement new risk control processes and systems where appropriate
• Assist in continuous improvement activities throughout the business ensuring that risks are prevented and that customer requirements are met without any problems resolved effectively and economically
• Ensure that corrective actions are delivered and non-compliance issues are resolved on time
• Liaise with the account management enablement teams in each region to ensure any account assurance programme actions are recorded, and tracked through to resolution and coaching and guidance is provided as and when required.  Work with account management enablement and SMEs to create improvement plans and close out audit findings
• Track any policy changes within JLL and log any revisions to the existing operating processes and ensure any changes/revisions are communicated.
• Develop a training materials for Business Assurance for employees at all levels & carry out trainings as & when required.
• Share an update on the lessons learnt to all the account teams from the audits conducted.
• Work with the transition leader to ensure that the Business Assurance framework minimum standards are included in all transitions and in place for go-live.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be:

The candidate should have a technical mindset and proven leadership and management skills with the ability to engage, negotiate, and manage key stakeholders. S/he should be a confident professional with the ability to interact at all levels & have excellent communication, interpersonal and influencing skills as well as excellent analytical and problem-solving abilities.  The candidate should be results orientated with ability to plan and deliver against deadlines.  Should have an appreciation of and an ability to positively resolve issues arising from different cultures

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply Today!

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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