Senior Salesforce Business Analyst

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You’Ll Do

As a US Delivery Center Senior Solution Specialist on the team, you will act as a critical liaison between federal health stakeholders, IT teams, and solution vendors. This role is responsible for defining requirements, optimizing Salesforce solutions, and ensuring technology enables mission outcomes within complex healthcare environments governed by federal regulations.

•  Requirements Gathering & Analysis
• Drive improvements in user experience and operational efficiency, leveraging Salesforce best practices.
• Facilitate workshops and conduct stakeholder interviews with agency staff and partner organizations.
• Develop and execute test cases for new features and integrations, validating against business processes.
• Change Management & Training
• Analyze data and feedback to identify enhancement opportunities for programs or research workflows within Salesforce.

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.

This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte’s scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.

The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required:

• Bachelor’s degree 
• 5+ years’ experience as a Business Analyst, with at least 3 years supporting Salesforce (Service Cloud, Sales Cloud, or similar CRM platforms).
• Demonstrated experience gathering and documenting user stories, process maps, and system requirements for federal clients or regulated environments.
• Experience supporting Salesforce implementation or optimization projects for federal agencies.
• Strong understanding of project delivery methodologies, including Agile and Waterfall.
• Familiarity with federal compliance standards such as FISMA, FedRAMP, and Section 508.
• Exceptional communication and stakeholder management skills—able to bridge the gap between technical and functional teams.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future OR (2 - Limited Sponsorship) Limited immigration sponsorship may be available
• Must be able to obtain and maintain the required clearance for this role
• Delivery Center Location & Travel Requirements:
• Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg)
• Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance

Preferred:

• Salesforce Certified 

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html