Assistant Vice President

Job Description          Job description The AVP (Operations) will be responsible for overseeing the operation for Banking and Capital Market  This role demands a deep understanding of US Banking operations, regulatory and compliance policies The AVP will lead a team of Managers, ensuring efficient and effective service delivery, compliance with regulatory standards, and the implementation of best practices in banking service delivery, SLA and KPIs Maintain metrics and reporting for senior management and committee presentations.  Support Clients Risk governance initiatives and working groups to facilitate alignment across key operational areas. Support first line operational/business risk program to assess, measure, monitor, mitigate, and educate at-risk business units regarding risk operations for various clients.    Participate in implementation of new processes and procedures both internal and external due to regulatory changes and/or industry events.  Collaborate with stakeholders to confirm comprehensive and consistent practices are followed to allow for a successful oversight client operations program  Perform incident reviews to identify control / process vulnerabilities and partner with various stakeholders to assess potential strategic / tactical remediation opportunities. Team Leadership: Lead, mentor, and develop a team of engineers, technicians, and support staff. Conduct regular performance reviews and provide training and development opportunities. All India exposure in different states. Project Management: Oversee the commissioning of new WTP projects and the decommissioning of obsolete ones. Manage project budgets, timelines, and deliverables, ensuring projects are completed on time and within budget. Continuous Improvement: Identify areas for improvement in operational processes and implement innovative solutions. Conduct regular audits and inspections to ensure adherence to quality standards. Qualifications and Experience: Educational Background: Bachelors degree in any stream must; Post Graduate/Masters in Finance stream preferred. Experience: Minimum 14-18 years of experience in the operations management for Us clients in financial services industry; preferably in Fraud/AML/Chargeback. Demonstrate an understanding of various project management frameworks and requirements. Strong at identifying key control points and providing an assessment.  Ability to work in a fast-paced, high-demand environment, both independently and as part of a team, under tight deadlines and with the ability to manage multiple priorities concurrently, efficiently, and effectively.  Attention to detail, strong analytical, quantitative, and investigative problem-solving abilities; with the ability to make actionable recommendations. Strong interpersonal, verbal, and written communication skills; capable of writing documentation, training users in complex topics, making presentations to an internal audience, and interacting positively with management, colleagues, and clients.  Strong proficiency with Microsoft Office products, specifically Excel and PowerPoint. Soft Skills: Strong leadership and team management abilities. Excellent communication and interpersonal skills. Ability to think strategically and solve complex problems. Strong organizational and project management skills. Other Requirements: Willingness to travel as per need  Strong commitment to safety, environmental compliance, and quality standards. Ability to work under pressure and handle multiple priorities. Utilize innovative approaches to address inquiries by leveraging the assistance of your stakeholders and enabling functions and effective leadership. Identify and document customers' issues and escalating any requests for new features. Analyze trends in customer issues and suggest improvement ideas and plans