Product Delivery Director - Talent Acquisition & Onboarding

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. 

As a Product Delivery Director within Talent Acquisition and Onboarding, you will be a strategic leader responsible for driving the end-to-end delivery, optimization, and operational excellence of talent acquisition and onboarding programs. You will utilize your expertise with a deep understanding of the candidate, recruiter, and HR employee experience, to ensure all initiatives align with organizational objectives and deliver measurable value. You will partner across HR, business units, technology, go-to-market, controls, legal, and compliance to enable seamless, scalable, and innovative talent solutions within a complex ecosystem of applications.

Job Responsibilities

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination 
• Owns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements 
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
• Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
• Oversee the portfolio of talent acquisition and onboarding initiatives, ensuring alignment with business objectives, resource optimization, and cross-functional coordination.
• Identify and implement opportunities to improve program efficiency, candidate experience, and functional coordination across teams.
• Develop and execute strategies for program reporting, communications, and change initiatives to support portfolio management and business objectives.
• Implement tracking of controls, financials, resourcing needs, and key prioritization decisions for all talent acquisition and onboarding programs.
• Leverage agile tools such as Jira and Confluence to manage workflows, track progress, and facilitate collaboration. Oversee and integrate a complex ecosystem of applications supporting talent acquisition and onboarding processes.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive experience leading operational management and change readiness
• Experience in enterprise-wide release and deployment processes and strategies
• Advanced knowledge of the product development life cycle, technical design, and data analytics
• Demonstrated experience in program management, talent acquisition, onboarding, or related HR operations
• Demonstrated ability to manage cross-functional teams and drive portfolio-level adoption of standards and best practices
• Strong stakeholder management, communication, and influencing skills
• Proficiency with agile tools such as Jira and Confluence
• Experience managing and integrating a complex ecosystem of applications

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field 
• Recognized thought leader in talent acquisition, onboarding, or HR program management
• Experience operating within agile methodologies and product development frameworks
• Proven ability to innovate and drive continuous improvement in talent programs
• Experience in financial management and resource optimization for large portfolios

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans