Client Services Advisor

About Toteme

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations and the notion of style. With an appreciation for women’s many roles and how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals and spaces. The company is rooted in values that promote the wellbeing of people, animals, and the planet.

TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create collections spanning ready-to-wear, shoes, bags, accessories and jewelry.

The Role

TOTEME is looking for a Client Services Advisor to join the team in Stockholm full-time. In this role you will act as a first point of contact for our customers, providing exceptional, personalized customer service across all our channels, and building strong relationships with our customers to enhance their loyalty and contribute to the company’s overall success. You will report to the Ecommerce Operations & Customer Experience Team Lead.

Responsibilities

• Deliver exceptional and timely service to our customers through various channels, including email, live chat, phone, and social media.
• Collaborate with our logistics team, 3PL, and carrier services to resolve customer-related issues efficiently.
• Share customer insights and escalate any priority issues to the appropriate departments for resolution.
• Build lasting customer relationships through follow-up communication, clienteling actions, and proactive sales initiatives that support the achievement of company targets. 
• Participate in and contribute to TOTEME’s social and environmental sustainability strategy.

Your Profile

• Minimum two years of experience in customer service within Ecommerce or Retail.
• Familiar with fast-paced environments and resolving high ticket volumes efficiently.
• Digitally savvy, with the ability to learn new systems quickly.
• Knowledge of platforms like Zendesk and/or other e-commerce systems is an advantage.
• Fluent in English; proficiency in additional languages is an advantage.

About You

• Passionate about TOTEME with an understanding of the brand and our products.
• Committed to customer satisfaction.
• Reliable, responsible and punctual.
• Strong verbal and written communication skills.
• Eager to connect with customers to build relationships and drive sales.
• Self-motivated with a hands-on attitude.

This is a full-time position based at our Stockholm Head office, with a start date by agreement. 

TOTEME has teams in Stockholm, London, and New York, as well as retail spaces across Europe, North America, and Asia. As a member of our dynamic, creative, and highly collaborative team, you will take part in exciting projects and milestones, evolving within your role as you contribute to the company’s growth.

TOTEME stands for inclusivity and a sense of belonging in the workplace. We welcome all applicants and recruit on the basis of skills and experience.

By applying to this position I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to 2 years from the submission date. Find out more about our privacy policy here.