Customer Engineering Account Manager (Non-Management)

Customer Engineering Account Manager (Non-Management)

Company:

Boeing Ireland Limited

As a provider of cutting-edge aircraft retrofit solutions, Boeing Global Services (BGS) is expanding the Customer Engineering team in Dublin, Ireland to continue providing exceptional customer service and technical expertise. We are seeking a talented individual who will act as the main technical point of contact during Phase I (capturing the business) for both our airline and leasing customers. A Customer Engineering Account Manager will continuously liaise with customers, understand their retrofit modification requirements, initiate the proposal generation process and keep the customer apprised of proposal progress.

Position Responsibilities:

• Engage with customers (Airlines and Lessors) to understand their retrofit modification requirements.
• Review aircraft configurations, provide technical expertise and assist customers in selecting the appropriate retrofit modifications based on their specific aircraft configurations and operation requirements.
• Initiate the proposal generation process.
• Collaborate with internal teams to develop and present retrofit proposals.
• Support modifications for all business product lines including: Interiors, Connectivity, Avionics, AP&S (Airplane Performance & Safety), and BCF (Boeing Converted Freighter).
• Develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports.
• Monitor proposal progress and keep customers updated.

Basic Qualifications:

• Bachelor’s Degree in Engineering or equivalent.

Preferred Experience And Qualifications:

• A solid background in aviation engineering with an understanding of aircraft retrofit modifications.
• Proven experience in customer-facing roles, demonstrating exceptional communications skills, relationship-building abilities and the capacity to understand and address the customer needs effectively.
• Experience working with airline and/or leasing organizations.
• Experience working with EASA Part 21 design organizations.
• Good communication, project management and organizational skills.
• Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer willing to sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Ireland)