Moderation Operations Project Intern (TikTok Shop Japan) - 2026 Start (BS/MS)
TikTok.com
Office
Tokyo, Tokyo, Japan
Internship
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Global Moderation is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. As a Moderation Operation Associate - Intern, you will support the Moderation Program Managers in day-to-day business operations and projects administration. You will maintain and optimize Standard Operating Procedures, review and provide root-cause analysis insights and data on tasks, provide liaison support between inhouse and external vendors, identify process improvement areas.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.
Responsibilities:
- Tool and SOP Utilization: Learn and effectively use a variety of internal tools and platforms. Apply Standard Operating Procedures (SOPs) accurately to perform daily tasks and ensure operational consistency.
- Policy & Process Updates: Stay informed on the latest policy and process changes. Proactively adapt to new requirements and integrate them into day-to-day workflows.
- Root-Cause Analysis & Data Insights: Support the accurate analysis of tasks and issues through strong understanding of the SOPs and provide data-driven insights to guide decisions.
- SOP Maintenance & Optimization: Support the upkeep, review, and enhancement of SOPs to improve efficiency and accuracy. Identify gaps or inefficiencies and propose practical improvements.
- Project Support: Assist with ad-hoc or cross-functional projects. Contribute to the execution and documentation of project deliverables where needed.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.
Responsibilities:
- Tool and SOP Utilization: Learn and effectively use a variety of internal tools and platforms. Apply Standard Operating Procedures (SOPs) accurately to perform daily tasks and ensure operational consistency.
- Policy & Process Updates: Stay informed on the latest policy and process changes. Proactively adapt to new requirements and integrate them into day-to-day workflows.
- Root-Cause Analysis & Data Insights: Support the accurate analysis of tasks and issues through strong understanding of the SOPs and provide data-driven insights to guide decisions.
- SOP Maintenance & Optimization: Support the upkeep, review, and enhancement of SOPs to improve efficiency and accuracy. Identify gaps or inefficiencies and propose practical improvements.
- Project Support: Assist with ad-hoc or cross-functional projects. Contribute to the execution and documentation of project deliverables where needed.
Moderation Operations Project Intern (TikTok Shop Japan) - 2026 Start (BS/MS)
Office
Tokyo, Tokyo, Japan
Internship
October 1, 2025