Privacy Operations Specialist - USDS
TikTok.com
Office
San Jose, California, United States
Full Time
Team Intro
As a Privacy Operations Specialist, you will be engaged in understanding new legislations in collaboration with legal and other stakeholders and to come up with the operational solutions to implement them. You will also be fielding privacy questions from our US users to ensure alleviation of their concerns as well as compliance to the legislations and our operating procedures and SLAs. You will work with Policy, Tools and Product to identify any gaps in the user experience with privacy and contribute to solutions and/or mitigations.
Our Privacy Operations Team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that our Privacy Operations Team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
It is possible that this role will be exposed to harmful content on a daily basis.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- You will review the incoming queries from TikTok users and respond to them based on established operating procedures and SLAs using industry standard best practices.
- You will work on the operationalization of new legislations. This includes creation of supporting SOPs and macros and identifying changes to be made to the webform, additional tooling requirements and constant follow up with legal to ensure compliance. You should be able to do this with limited guidance.
- You will lead and contribute to other projects to establish and improve processes, tools and workflows.
- You will handle internal and external privacy escalations in partnership with the legal team and other cross functional partners.
- Gather and analyze relevant data to improve processes and consistently communicate insights to stakeholders across US and regional markets.
- Identify gaps in tools, processes, metrics encountered in the course of daily work and propose solutions/mitigations.
- Communicate and escalate privacy questions and concerns to leadership and counsel as needed.
- Document, maintain and update SOPs to ensure currency.
- Stay current on privacy regulations.
- Collaborate cross-functionally with a variety of global stakeholders
- Support the Privacy Team as needed
As a Privacy Operations Specialist, you will be engaged in understanding new legislations in collaboration with legal and other stakeholders and to come up with the operational solutions to implement them. You will also be fielding privacy questions from our US users to ensure alleviation of their concerns as well as compliance to the legislations and our operating procedures and SLAs. You will work with Policy, Tools and Product to identify any gaps in the user experience with privacy and contribute to solutions and/or mitigations.
Our Privacy Operations Team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that our Privacy Operations Team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
It is possible that this role will be exposed to harmful content on a daily basis.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- You will review the incoming queries from TikTok users and respond to them based on established operating procedures and SLAs using industry standard best practices.
- You will work on the operationalization of new legislations. This includes creation of supporting SOPs and macros and identifying changes to be made to the webform, additional tooling requirements and constant follow up with legal to ensure compliance. You should be able to do this with limited guidance.
- You will lead and contribute to other projects to establish and improve processes, tools and workflows.
- You will handle internal and external privacy escalations in partnership with the legal team and other cross functional partners.
- Gather and analyze relevant data to improve processes and consistently communicate insights to stakeholders across US and regional markets.
- Identify gaps in tools, processes, metrics encountered in the course of daily work and propose solutions/mitigations.
- Communicate and escalate privacy questions and concerns to leadership and counsel as needed.
- Document, maintain and update SOPs to ensure currency.
- Stay current on privacy regulations.
- Collaborate cross-functionally with a variety of global stakeholders
- Support the Privacy Team as needed
Privacy Operations Specialist - USDS
Office
San Jose, California, United States
Full Time
October 1, 2025