Area Head of Technology, Customer and Operations (TCO) Africa

About Us

A.P. Moller - Maersk is a global logistics company whose purpose is “Improving life for all by integrating the world”. We are embarking on an industry-defining transformation, on a bold new direction, expanding our capabilities to become a true end-to-end logistics provider that can deliver intelligent solutions for customers around the world. It’s a big moment for all of us – and we all have our part to play. 

What We Offer

To work at Maersk is to work with the world. You’ll learn from – and collaborate with – skilled professionals who literally move the world, every day. With a supportive environment to develop your skills, you’ll gain access to world-class learning programmes to accelerate your career goals. And you’ll find yourself welcome in our diverse and inclusive culture, where you are valued for who you are and rewarded for what you bring.

About The Role

You will establish close and integrated ties with operating business units by defining the strategy for implementing applications and integration to help the business improve efficiencies, reduce costs and support business growth. The role supports the effective day to day running of all operations through capacity alignment, team enablement and business engagement.

What you’ll be doing

• Manage project pipeline from the Maersk Contract Logistics business to ensure Technology, Customer and Operations (TCO) colleagues are adequately staffed-up to align with required timelines
• Attend any business review meetings with potential, new or existing customers and gather/understand/follow-up areas of concern and improvement
• Work with business and operational teams to understand their requirements to implement and deliver any appropriate IT solutions
• Develop the TCO team to upskill them
• Carry out full implementation from design, solution, development, testing to go-live and training, per business need
• Co-ordinate with global teams and extended Maersk colleagues to deliver any necessary development or customisation
• Perform configuration on supported applications needed to run operations including all peripheral applications
• Work with AOT, PPO, Maersk.com and other internal teams to ensure the smooth operation of IT services and infrastructure
• Oversee the implementation and maintenance of all local IT systems and networks
• Ensure Technical KPIs are maintained across change and support
• Review existing implementations to find any improvement opportunities
• Establish and maintain change control, incident and escalation procedures
• Act as communicator and escalation point during major incidents
• Conduct disaster recovery and system testing where needed
• Support any system migrations and upgrades
• Work collaboratively with Business Development teams as a Tech representative for new business opportunities
• Provide IT key account management services to business critical customers per business need
• Support with the maintenance of third-party contracts, working alongside both MCL Tech and procurement teams per business need Ensure the quality and cost-effectiveness of outsourced IT services.
• Continuously seek opportunities for process improvement, cost savings and innovation.
• Ensure compliance with cyber security team.
• Foster a collaborative environment for team members and peers, promoting strong engagement

To succeed in this role, we believe that you can offer

• At least 8 years of Implementing, managing and supporting Warehouse Management Systems and daily work using Bl analysis tools
• Experience managing and developing high performing teams
• Business knowledge of supply chain execution in the following verticals:
• Experience in organising and managing major IT projects such as system updates, migrations, upgrades, outages (Certified project manager an added advantage)
• Bachelor’s degree in science/information technology or Industrial engineering is desirable
• Track record of delivering high engagement within teams
• Experience in MS SQL, or any SQL language will be an added advantage
• Experience of agile tools and ways of working is desirable
• Distribution centre services in warehouse operations and contract logistics
• Transport management

If you are ready to take on this challenge and make a tangible difference, let's connect. We're excited to see what you’ll bring to the team!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.