Account Director - Global Luxury Sales-Business Travel & Entertainment (Caesars Palace LV)

The Account Director – Global Luxury Sales is responsible for driving revenue growth and brand positioning across key segments: luxury leisure travel, corporate/business travel, consortias, direct, and entertainment travel. This role will lead strategic account development, cultivate high-value partnerships, and deliver exceptional service experiences for discerning global travelers, corporate clients, and entertainment industry professionals.

Each Account Director will manage a portfolio of accounts and collaborate to ensure full market coverage, with potential specialization by geography, client type, or travel segment. 

All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.

Key Responsibilities:

Sales & Account Management

• Develop and execute sales strategies to grow revenue across luxury, business, and entertainment travel segments.
• Manage relationships with luxury travel advisors, corporate travel managers, entertainment agencies, and production companies.
• Lead RFP responses, contract negotiations, and account planning to maximize revenue and client satisfaction.
• Achieve quarterly and annual sales targets for non-gaming hotel revenue.

Client Experience & Engagement

• Serve as a brand ambassador for Caesars Palace, delivering personalized service and curated experiences for VIP guests and clients.
• Coordinate pre-arrival, arrival, and departure touchpoints to ensure seamless guest journeys.
• Create and manage guest profiles, leveraging CRM tools to enhance personalization and loyalty.

Strategic Partnerships & Market Development

• Build partnerships with luxury brands, entertainment networks, and corporate travel consortia.
• Represent Caesars Palace at trade shows, client events, and industry forums.
• Identify emerging trends and opportunities to position the property as a premier destination for high-value travelers.

Collaboration & Leadership

• Work closely with the second Account Director to ensure strategic alignment and avoid overlap.
• Partner with internal teams including hotel operations, casino marketing, food & beverage, and guest services to deliver on client expectations.
• Provide insights and reporting to leadership on account performance, market trends, and guest feedback.

Qualifications:

Required:

• Bachelor’s degree in Hospitality, Business, or related field.
• 7+ years of experience in luxury hospitality sales, corporate travel, or entertainment travel.
• Proven success in managing high-value accounts and driving revenue growth.
• Strong communication, negotiation, and relationship-building skills.
• Ability to travel and work flexible hours including weekends and holidays.

Preferred:

• Existing network within luxury travel, entertainment, or corporate travel sectors.
• Experience with CRM platforms (e.g. Salesforce, Opera, Seven Rooms).
• Familiarity with Las Vegas entertainment, dining, and nightlife landscape.
• Experience with high-touch guest service and VIP client management.

Critical Competencies:

• Strategic thinker with strong analytical and commercial acumen.
• High emotional intelligence and ability to build rapport across diverse audiences.
• An inspiring communicator with a passion for luxury service and brand storytelling.
• Collaborative leader who thrives in a fast-paced, high-performance environment.

Directly Supervises:

• Manager – Global Luxury Sales 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

 Caesars Entertainment reserves the right to make changes to the job description whenever necessary. 

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Help us roll out the red carpet at Caesars Palace!  This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa.  If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.