IT Support Engineer

We Could Use Someone Like You In Our Crew.

Overview:
Ready to turn your technical skills up from 10 to a Spinal Tap-inspired 11? We thought so! ModSquad is on the hunt for a tech-savvy, humor-rich Help Desk Agent to join our dynamic Technical Operations crew.

At ModSquad, you'll be the first line of support, a vital lifeline to our amazing team, and the favorite buddy of our talented system administrators. Our IT department is proudly home to a quirky blend of Gamers, amateur DJs, Extra Life marathon streamers, pet whisperers, "aspiring" (but mostly failed) novelists, and relentless optimists committed to continuous tech improvement.

Think you've seen quirky IT groups? Think again. We promise you won’t find any dusty servers, outdated directories, or squeaky-wheeled computer carts here—just a forward-thinking environment where your communication skills, empathy, and humor are as essential as your technical prowess.

What You’Ll Do

• Write scripts or utilities (Python, JavaScript, or similar) and/or AI tooling to automate repetitive support tasks and streamline workflows or processes.
• Build, interact with, and maintain integrations with APIs from common services and platforms.
• Use your programming and logic skills to help us better integrate AI and automation into our Tech/Security stack—our goal is to make it all run as smoothly (and self-running) as possible.
• Help troubleshoot and manage equipment including desktops, laptops, mobile gadgets, peripherals, and occasionally, network gear (bonus points if you do it with style).
• Provide premium-level remote tech support (white gloves optional, excellent service mandatory).
• Act as one of ModSquad’s cybersecurity superhero team—defending against pesky intruders, squashing phishing attempts, and keeping our digital fortress safe.
• Protect our clients and teammates from common threats, because cybersecurity isn't just about tech, it’s about preserving peace, harmony, and everyone's sanity.
• Hunt down digital villains and thwart their evil plans, becoming the guardian of ModSquad’s online galaxy.
• Track issues meticulously in Zendesk, making sure all resources and solutions get recorded for future glory.
• Expertly prioritize and resolve tech problems and complaints—you're part therapist, part detective, all tech wizard.

What We’re Looking For

• 2+ years troubleshooting Windows/Mac issues—bonus XP for real-time environments like phone or chat support.
• 2+ years experience with at least one programming language (Python, JavaScript, etc.) and comfort working with APIs.
• Awareness of AI concepts and tools, with hands-on experience creating or using agents, automations, and workflow systems (n8n, Make, Zapier, etc.).
• Solid foundation in networking and security basics: TCP/IP, DNS, DHCP, VPNs, firewalls, and the elusive art of untangling cables.
• Awareness of cybersecurity essentials: phishing, ransomware, privilege escalation, and how to thwart digital villains.
• Excellent time management skills, organizational wizardry, and an independent yet collaborative spirit.
• High emotional intelligence and a sense of humor are mandatory—dad jokes welcome.
• Bonus points for A+ or Security+ Certification, but your clever troubleshooting abilities and sparkling personality matter most.

About ModSquad
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. 

• Ready to Join?
• Join ModSquad and level up your tech career, one cheerful solution at a time! Hit Apply and let’s talk!