IT Support Associate - Level IV

We are looking for a talented IT Support Associate - Level IV to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Mineral Point, WI.

In this role, you will make an impact in the following ways: 

• Ensure Operational Excellence: Independently maintain the effectiveness and availability of IT systems, directly supporting end-user productivity and business continuity.
• Lead by Example: Coach and develop less experienced IT Support Associates, to foster a culture of growth, knowledge-sharing, and technical excellence.
• Resolve Complex Issues: Ability to diagnose and solve hardware and software problems with minimal direction to help reduce downtime and improve user satisfaction.
• Drive Process Improvement: Manage and enhance documentation and standards, ensuring consistency and clarity in IT support processes.
• Champion Proactive Support: Identify potential issues before they escalate and propose solutions that will help prevent disruptions and improve system reliability.
• Leverage Data for Insights: Analyze incident trends and take action to optimize support strategies and improve service delivery.
• Promote Continuous Learning: Train others and identify skill gaps to elevate team capabilities and ensure readiness for evolving technologies.
• Advance Quality and Efficiency: Apply Six Sigma principles and identify service improvement opportunities, to help reduce costs and streamline operations.

To be successful in this role you will need the following: 

• Balance Stakeholders: Effectively anticipate and balance the needs of multiple stakeholders ensuring smooth collaboration and service delivery.
• Business Insight: Apply a strong understanding of business operations and market dynamics to align IT support with organizational goals.
• Innovative Thinking: Continuously seek and implement new ways to improve systems, processes, and user experiences.
• Accountability: Take ownership of work and hold others to high standards to ensure commitments are met consistently.
• Manages Complexity: Navigate and make sense of high-volume, sometimes conflicting information to resolve issues efficiently and accurately.
• Process Optimization: Identify and apply the most effective and efficient methods to complete tasks, with a focus on continuous improvement.
• Technical Agility: Stay ahead of digital trends and adopt new technologies that enhance business capabilities and IT support effectiveness.

Education/Experience

• High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required.
• Associate degree, relevant industry training, certification or equivalent experience preferred. 
• This position may require licensing for compliance with export controls or sanctions regulations. 
• Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.

Additional Information

• Position is 100% on site, with the primary location being the Cummins Mineral Point, WI, but also supporting additional the Stoughton, and Janesville sites.

Technical Duties Include:

• Help to set up and monitor data closet equipment including servers and UPS.
• Monitor and report on general site health status including data closet equipment, servers, network, and clients.
• Assist with the running of cables and provide guidance to local team on cable runs and termination.
• Escort vendors within the site so they can do maintenance tasks on data closet systems.
• Assist the site lead with server operations as needed.
• Set up new servers and clients according to documented processes.
• Perform standard maintenance tasks on clients and servers including patches, agent installation, and incident troubleshooting.
• Maintain and document all network IDF changes and port mappings.
• Collaborate with the plant staff to foster open communication with CBS and ensure all devices on site are used in accordance with CBS IT best practices.

Technical Skills Desired:

• Windows XP through 11, and server 2008 through 2019.
• Familiarity with antivirus systems, Active directory, and basic windows security settings
• Have a basic understanding of network infrastructure including TCP/IP, switching, and common network devices.
• Technical aptitude, using standard IT software including MS OFFICE, Telnet/putty clients, remote desktop, and Cummins online tools (teams/SharePoint).

Compensation (for United States)

Please note that the salary range provided is a good faith estimate on the applicable range. The 

final salary offer will be determined after considering relevant factors, including a candidate’s 

qualifications and experience, where appropriate.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.