Customer Success Account Management – Intern Opportunities

Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead. Microsoft Customer and Partner Solutions (MCAPS) is Microsoft's commercial organization, responsible for how the company engages with customers and partners globally. The core mission of MCAPS is to empower customers and partners through AI Transformation. We aim to help organizations across industries unlock business value by leveraging Microsoft’s cloud, AI, and digital capabilities.

As a Customer Success Intern, you will support customer-facing engagements by listening to conversations, aligning objectives with Microsoft’s portfolio, and helping deliver program planning and reviews. You’ll engage with internal teams, partners, and technical stakeholders to drive customer success and business impact.

At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Engage with key customer stakeholders, align internal resources to customer needs, and build strong internal relationships
• Learn engagement models, support strong customer and technical relationships, and manage customer accounts with a focus on understanding business goals and roadmaps
• Listen to customers, align objectives with Microsoft’s portfolio, participate in account planning, and help design and deliver programs of work to meet customer goals
• Support program planning, prioritize and review customer engagements, apply Microsoft delivery tools, and help resolve blockers to ensure ongoing customer success
• Grow technical aptitude and industry awareness to translate customer interactions into customer business impact and value

Qualifications

Required Qualifications (Rqs)

• Currently enrolled in a Bachelor's Degree program in Business, Sociology, Psychology, Computer Science, Engineering, or related field
• Ability to communicate effectively in English (verbally and in writing) at an intermediate or higher level

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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