Digital Cloud Solution Architecture (DCSA) Manager – Cloud & AI

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.   

Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is seeking talented professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.  

As a Digital Cloud Solution Architecture Manager you will lead a team of DCSAs (Digital Cloud Solution Architects) that cover ASEAN (and potentially other Sales Units) to deliver on the promise of Azure and assist customers in achieving their digital transformation goals.  

This opportunity will allow you to develop some of the following skills: 

• Leadership and coaching skills of the DCSAs to deliver a successful customer transformation aligned to business needs. 
• Enhance cross-team collaboration skills by supporting the sales team’s quota retirement. 
• Enhance communications skills managing a geographically dispersed organization.  

Your primary two responsibilities are to lead and develop the DCSAs to deliver Azure based solutions to customers to drive adoption and consumption of workloads across our latest cloud technologies.  The other is to coach and develop the DCSA to build trust and expand the use of Azure beyond the initial project the DCSA is supporting. 

Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services? Do you possess superior leadership, communications, and consultative capabilities?  Microsoft is seeking managers with a deep interest in cutting-edge technology to join the Digital Customer Success CSA team as a Digital CSA Manager (CSA) team lead. In this role, you will manage a team of highly talented and skilled CSAs, driving the day-to-day execution to exceed business performance targets and coaching team members. The Digital Customer Success CSA team consists of highly capable salespeople that drive Microsoft wins on the latest cloud and modern development technologies.  

You are a thought leader with the ability to hold senior level discussions. You are results-oriented, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration required. You will be responsible for customer relationship development experience (Consulting, Business Development) and generate trust, build alliances. Your primary responsibilities will be to engage with customers as the central point of contact for driving adoption and consumption of workloads across our latest cloud technologies. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Attract, develop, coach, and evaluate CSAs by setting a clear bar for excellence. Build a high performing team that will be diverse and inclusive with a typical team size of 10+ employees.  Coaches team to plan portfolio growth and utilizes portfolio plans to build industry/team plan, leveraging own expertise and hands-on experiences. 
• Are a strategic partner to executive-level business and technical decision makers (e.g., C-level, school system leaders) to guide customers in defining and realizing their digital and business transformational targets. Leverages expertise in relationship building and influencing to mentor team in building strategic partnerships.    
• Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration. Lead team to meet and exceed monthly, quarterly, and annual team targets. Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs. 
• Lead team to meet and exceed monthly, quarterly, and annual team targets and accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management.   
• Support and enables team to drive customer change and optimization of change management by applying deep knowledge of change management principles, creating influence strategies with senior decision makers to scale change across organizational boundaries, and articulating alignment between customer culture and digital transformation.   

Qualifications

Required Qualifications:

• 8+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales 
• 2+ years cross-team lead experience 
• 3+ years people management experience 
• OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales 
• OR Relevant certifications from Microsoft or competitive platforms AND 5+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales 
• OR equivalent experience 

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 12+ years experience in technical architect, consulting, design and implementation, and/or sales 
• OR equivalent experience 
• AZ 104 + AZ 303/304 or AZ305 (or equivalent of other platform certs (AWS, GCP), OR required within first 3 months of start date   

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.