Sales Manager - Professional Services

The Professional Services Team at Microsoft UK is comprised of a talented group of Account Executives and Technology Strategists. We work with clients across a range of industries - Legal, Recruitment, Hi-Tech, Business Process and Built Environment. 

What will we be famous for? 

• Partnering with customers as their trusted advisor for their digital, cloud and AI transformation within their organisation and across their industry
• Helping to bring the best of Microsoft to our customers, both technology and resources to get the most from their investment in the platform
• Achieving our sales and usage goals, challenging and supporting each other to be our best on a daily basis - Celebrating success and amplifying innovation through case studies and speaking opportunities
• Being a talent Hub where high performers come to do their best work and build the next steps in their career path at Microsoft UK We are looking for a Sales Manager to lead the Legal & Recruitment team. This role is pivotal in driving strategic growth, customer success, and team excellence within a dynamic and fast-evolving market landscape.

As a key member of the leadership team, the Sales Manager will be responsible for setting and executing the sales strategy, coaching and developing talent, and ensuring the team consistently meets and exceeds performance targets. The successful candidate will bring a strong commercial acumen, a passion for customer engagement, and a proven ability to lead through change and complexity.

This role demands a balance of strategic thinking and hands-on leadership, with a focus on pipeline generation, opportunity acceleration, and closing high-impact deals. The Sales Manager will also play a critical role in fostering cross-functional collaboration, aligning with internal stakeholders across solution areas, and championing the adoption of AI and digital transformation initiatives.

Responsibilities

• Build, motivate and mentor a high-performing sales team of Account Executives and Account Technology Specialists 
• Lead team members through example. Lead and coach team members through sales coaching of their customer opportunities 
• Lead team to meet and exceed monthly, quarterly and annual team targets by generating sales pipeline, accelerating active opportunities and driving to close
• Collaborate closely with Managers within ancilliary teams - Specialist Team Unit, Customer Success and Services 
• Coach sellers and ensure every seller creates and maintains Listen and Consult opportunities in CRM for Copilot, Azure Contract Commitments, Microsoft 365, Dynamics and Surface 
• Accurately assess risk and identify exceptional performance plans in weekly deal and pipeline reviews with senior management
• Drive operational excellence of key center metrics including upside conversion, pipeline, velocity and accuracy
• Drive business value driven customer conversations by achieving a minimum 100-level proficiency in all solution areas
• Have meaningful career development discussions and ensure all employees have a development plan in place focused on building capability for current and future roles.
• Assess team capability & build talent pipelines where needed
• Spend time weekly coaching and observing the team both on methods of improving field revenue accountability, Consumption, Customer Adds and on their overall approach in building deep customer trust
• Empower your teams to spend more time with customers and partners by removing productivity blockers & unnecessary rhythms.​

Qualifications

• A proven sales track record with a technology sales environment 
• Strong interpersonal skills, excellent written and verbal communications skills - ability to coach team to successfully drive sales goals 
• Superior leadership skills with the ability to enable high performers to deliver and motivate under-performers to improve 
• Experience, background and confidence to initiate and drive business strategy  discussions with C-level executives and business decision makers around industry drivers and workloads. Experience of the professional services industry, Legal & Recruitment would be an advantage but not a pre-requisite. 
• General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual systems, processes, products and services quickly and accurately
• Works well in a diverse team and enjoys a dynamic and changing environment
• Achievement and success-driven attitude, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
• Experience using Microsoft Office Suite applications Dynamics CRM or other CRM experience is a bonus
• Passion for cloud technologies and how AI will transform every industry 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.