CRFP Specialist, Level 2 AMER

The CRFP Specialist, Level 2 AMER, works with hotels throughout the preparation and negotiation of the RFP process, to help participating hotels improve their negotiation and commercial performance.

Your day to day  

• Working with hotels participating in the CRFP program to make sure they are well-prepared for the RFP season. This includes education on processes, tools and the corporate travel segment and strategies. 
• Encouraging hotels to review rate plans for their accounts before the RFP launches.
• Collecting any other relevant information from hotels or other stakeholders (such as off-property account owners) before the RFP launches.
• Following CRFP standard operating procedures.
• Using systems and tools including bespoke IHG tools as well as standard MS Office tools including Excel and PowerPoint.
• Analyzing and interpreting data.
• Negotiating RFPs, using a range of data, customer and hotel insights, and commercial savvy.
• Managing workload to ensure deadlines are met and quality is maintained, even during peak volumes.
• Explaining (if asked) the rationale behind rates you have negotiated; taking what can be complicated and describing it in simple terms to help others understand.
• Creating a positive perception among target stakeholders of the way CRFP works, and the results it delivers, through your own professional, capable approach and communication. 
• Maintaining a professional and calm approach even in high-pressure situations.
• Sharing ideas for continuous improvement on CRFP approach and ways of working.
• Flexibility in working hours required during peak periods.

What we need from you 

• Bachelor’s degree (or equivalent) preferred.
• Customer service experience required.

• Hospitality Experience Preferred.

• Sales Experience Preferred.

• Analytics Experience Preferred.

• Excellent computer skills including MS Word, PowerPoint, and Excel. Ability to create queries and reports in Excel.
• Strong customer service, communication and interpersonal skills required, with the ability to effectively communicate with all levels of a business. 
• Able to handle multiple tasks, and to plan, prioritize and organize effectively.
• A professional and positive attitude toward work and customer relationships and service. Self-starter, self-motivated and reliable work ethic.
• Commercially aware and results-oriented.
• Independent problem-solver who is able to effectively judge when to escalate for awareness and/or support.
• Team player who measures success collectively as well as personally.

Location – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. 

The salary range for this role is $46,226.00 to $68,000.00.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.   

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?